Relocate to Malta Service Delivery Manager
hace 1 mes
Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.Job Type: Full TimeWork Place: OnsiteLocation: Malta, Europe (Relocate to Malta)Relocation: VISA & Relocation Package IncludedRequirementsMinimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environmentGood communication skills and an excellent command of English languageStrong customer focus with the ability to operate at all contact levels including senior manager/director levelDemonstrable problem-solving skillsStrong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issuesOrganised and delivery focused, strong planning skills and process drivenSuperior time-management skills along with strong sense of urgencyPeople orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levelsAble to work independently with minimal directionITIL certifiedResponsibilitiesProvide end to end ownership of customer service contractsBuilding relationships with customers to ensure renewals year on year of managed service contractsFinancial Responsibilities for the commercial elements of the customer service contractsWork across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always deliveredCoordinate effort and liaise between onshore, nearshore and offshore teamsEnsure that an excellent service is being consistently delivered, and end customers always receive the contracted servicesEnsure effective management and process controls are in place, and escalation is effective where necessaryAct as a point of contact and escalation for contracted end customersTrack performance of services and prepare reporting on SLAs & KPIsProduce regular management reports for customers and attend review meetingsProvide analysis, feedback and actions based on trends, root cause analysis and other reportsManage service improvement plans, inclusive of formalised creation and ownership with end customersWorking as a team to make sure continual improvement of our serviceThe Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all timesMicrosoft Business Solutions OverviewYour long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.#Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.
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Caracas, Venezuela Black Pen Recruitment A tiempo completoOur client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...
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Relocate to Malta Dynamics 365 CE Solution Architect
hace 2 semanas
Caracas, Venezuela Black Pen Recruitment A tiempo completoOur client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...
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Relocate to Malta D365 Power Platform Technical Architect
hace 2 semanas
Caracas, Venezuela Black Pen Recruitment A tiempo completoOur client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organizations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...
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Caracas, Distrito Federal, Venezuela Black Pen Recruitment A tiempo completoJob Title: Relocation Opportunity to Malta for a Senior Dynamics 365 F&O Technical ArchitectAbout the RoleOur client, a renowned Microsoft Gold Partner and leader in Microsoft software implementations, is seeking a highly skilled Senior Technical Architect to join their team in Malta. This exciting opportunity allows you to relocate to a beautiful island...
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Relocate to Malta Dynamics 365 F&O Principal Consultant
hace 2 semanas
Caracas, Venezuela Black Pen Recruitment A tiempo completoOur client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...
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Caracas, Venezuela Black Pen Recruitment A tiempo completoOur client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...
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Caracas, Venezuela Black Pen Recruitment A tiempo completoOur client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...
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Relocate to Malta D365 F&O Technical Solution Architect
hace 2 semanas
Caracas, Venezuela Black Pen Recruitment A tiempo completoOur client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...
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Caracas, Venezuela Black Pen Recruitment A tiempo completoOur client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from...
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Relocate to Malta D365 CE Lead Functional Consultant
hace 2 semanas
Caracas, Venezuela Black Pen Recruitment A tiempo completoOur client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP) and Customer...
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Business Development Manager
hace 1 mes
Caracas, Distrito Federal, Venezuela Black Pen Recruitment A tiempo completoInternational Business Development OpportunityWe are seeking an experienced Business Development Manager to drive our growth in international markets, leveraging a hybrid skillset of business development, pre-sales, technical excellence, and delivery.About the RoleThis is a full-time position based in Malta, Europe. Our client offers a competitive relocation...
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Caracas, Distrito Federal, Venezuela Black Pen Recruitment A tiempo completoAbout the Role:Black Pen Recruitment is seeking a highly skilled and motivated Dynamics 365 Functional F&O Lead Consultant to join our team in Malta. As a key member of our consultancy services team, you will play a vital role in supporting the smooth running of operations and ensuring the successful delivery of projects.Job Summary:The successful candidate...
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Finance Operations Manager
hace 7 días
Caracas, Distrito Federal, Venezuela Valatam A tiempo completoWe are seeking a highly skilled Financial Operations Manager to join our dynamic team at Valatam.About Us:Valatam is a remote internal team of professionals dedicated to delivering exceptional services to our clients. Our management team has a proven track record of building successful businesses in the outsourcing sector. We believe in accountability,...
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Engineering Manager
hace 6 días
Caracas, Venezuela Canonical A tiempo completoThis is an engineering management role to lead the reboot of our Landscape systems management solution for Ubuntu.Ubuntu is growing rapidly in the enterprise, with estates expanding from cloud, to bare metal servers, to vSphere clusters, and of course desktops and devices. Ubuntu is easy to deploy and configure, one node at a time, but it's difficult to know...
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Digital Transformation Project Manager
hace 2 meses
Caracas, Venezuela Rad Hires A tiempo completoDescripciónSenior Digital Project Manager oversees full-scope CMS-based web projects for enterprise clients. Key responsibilities include ensuring superior quality deliverables, leading discovery engagements, and building strong client relationships. Requirements include experience in an agency environment, practical understanding of the WordPress platform,...
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Global Project Manager
hace 3 semanas
Caracas, Distrito Federal, Venezuela Black Pen Recruitment A tiempo completoCompany OverviewBlack Pen Recruitment is a leading recruitment agency specializing in placing top talent in the Microsoft Dynamics sector.Salary: €60,000 - €80,000 per yearJob DescriptionWe are seeking an experienced Project Manager to manage client implementations and assist in pre-sales activities. As a Project Manager, you will be responsible for...
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Engineering Manager
hace 5 días
Caracas, Venezuela Canonical A tiempo completoRedefine the embedded Linux experience with the smallest, most secure, and most reliable operating system in the IoT market. This is an opportunity for a technical engineering manager passionate about open source software, Linux, containers, security, and the developer experience, to shape the future of Linux from the smallest systems up to desktops. This...
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Strategic Partnerships Development Manager
hace 18 horas
Caracas, Distrito Federal, Venezuela APEXTECH, C.A. A tiempo completoJob Description:At APEXTECH, C.A., we are seeking a skilled Channel Manager to lead our channel strategy and drive sales growth in the payments sector. Key responsibilities include developing and executing channel strategies, building strong relationships with partners, and collaborating with internal teams to ensure seamless integration.Main...
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Business Intelligence Relationship Manager
hace 18 horas
Caracas, Distrito Federal, Venezuela IQVIA Argentina A tiempo completoCompany OverviewIQVIA Argentina is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments, helping improve patient outcomes and population...
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Strategic Business Development Manager
hace 5 días
Caracas, Distrito Federal, Venezuela Adwise A tiempo completoAdwise Corporate Advisory OverviewWe are a leading regional consulting firm with over 20 years of experience delivering successful projects across the Americas and Spain.Our team empowers businesses to achieve sustainable growth and operational excellence through tailored strategies and expert guidance.Sales Role OverviewThis is an exceptional opportunity...
