IT Level 2

hace 4 días

Maracaibo, Venezuela Freelance Latin America A tiempo completo

This role requires a highly skilled and motivated IT professional with a strong understanding of Microsoft Azure AD and Intune. Key responsibilities include providing technical support, conducting training, and maintaining IT infrastructure. The ideal candidate will possess excellent communication, problem-solving, and interpersonal skills, along with a proactive and detail-oriented approach. They must be able to effectively communicate technical information to users with varying levels of technical expertise and work collaboratively within a team environment.Duties/Tasks to perform:Performs general problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.Provides individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies. May lead lower graded staff and/or student employees performing the same or similar type of work.Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions.Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials. May input and reconcile billing information from record keeping system.Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.Participates in research and development initiatives and provides assistance in the implementation of new technologies.Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work. May participate in technology projects with large scope and broad organizational impact.Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices.Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.Performs miscellaneous job-related duties as assigned.Requirements:Good expertise with Microsoft Azure AD and Microsoft Intune.Ability to read, write and communicate professionally daily through email, spreadsheets, and other more formal presentations as needed. Must be able to effectively communicate between departments and maintain good relationships with all interacting departments.Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.Proficient in Internet related applications such as E-Mail clients and Web Browsers.Ability and interest to work in a dynamic and rapidly changing technology environment.Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge.Ability to operate various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.High level of integrity and professional values.Schedule: Monday through Friday from 8:00 AM to 5:00 PM CST.Benefits:Competitive pay in US Dollars.You'll get to work with some amazing, respected business professionals.We really value and encourage input from our team members.We offer different payment methods (Zelle, Face Bank, Binance).You'll get paid every two weeks.We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.Birthday and work anniversary celebrations.Alliances with many brands grant extra benefits to freelancers.Weekly recreation dynamics that foster a healthy work environment.
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