IT Support Level 1

hace 7 días


Maracaibo, Venezuela Freelance Latin America A tiempo completo

This IT Support role requires a tech-savvy and customer-oriented individual proficient in administering various IT systems and providing technical assistance. Responsibilities include managing Office 365, Google Workspace, or AWS environments, troubleshooting Windows, Linux, macOS, and Windows Server systems, and handling remote software installations. The ideal candidate possesses experience in local network administration, IP addressing, and managing email filters, DNS, and IT security tools. Strong customer service skills, ticket management, and documentation abilities are essential. Experience with backup, firewall, and virtualization software, along with advanced server and cloud service administration, is expected. Basic programming skills for task automation are also required. This role involves troubleshooting, escalating complex issues, and collaborating with the team to resolve technical problems efficiently. Familiarity with technologies like Fortinet, VMware, Proxmox, and others is highly desirable.Responsibilities:Administration of Office 365, Google Workspace, or AWSTroubleshooting of Windows, Linux, macOS, Windows Server, among othersRemote software installation and managementExperience in local network administration and IP addressingExcellent skills in Customer Service, ticket activity management, and creating documentation for companiesAdministration of email filters, DNS, and IT security toolsBackup, firewall, and virtualization software administrationAdvanced administration in servers and cloud servicesHandling of programming languages to automate tasksIf no solution is available, Level 1 staff escalates incidents to a higher levelRequirements:Tech savvy with working knowledge of office automation products, databases, and remote controlGood understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and resolve basic technical issuesExcellent communication skillsCustomer-oriented and cool-temperedStrong customer service skillsIntermediate administration of Office 365Intermediate troubleshooting of Windows, Linux, and macOS systemsBasic programming in PowerShellBasic administration of Windows Server and other serversIntermediate knowledge in networkingIntermediate troubleshooting such as software installation, password recovery, and hardware verificationIntermediate handling of remote connection software such as Atera, Splashtop, among othersHandling of ticketing systems such as FreshserviceCompany documentation in ITGlue and other similar platformsGood knowledge of the following technologies: Fortinet, VMware, Proxmox, Aruba Switches, QNAP, Threatdown/Malwarebytes, WHM/cPanel, Acronis, Google Workspace, Amazon AWS toolsBenefits:Competitive pay in US DollarsYou'll get to work with some amazing, respected business professionalsWe really value and encourage input from our team membersWe offer different payment methods (Zelle, Face Bank, Binance)You'll get paid every two weeksWe'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse padBirthday and work anniversary celebrationsAlliances with many brands grant extra benefits to freelancersWeekly recreation dynamics that foster a healthy work environment
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