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Technical Customer Success Specialist
hace 2 meses
About the Role:
Hostinger is seeking a highly skilled and motivated Technical Customer Success Specialist to join our team. As a Technical Customer Success Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Communicate with customers via live chat and tickets to resolve technical issues in a timely manner.
- Apply problem-solving skills and resourcefulness to show customers what customer obsession is really about.
- Empower customers to build their online success by providing expert technical guidance and support.
- Dive deep into the world of IT by daily polishing your technical expertise.
- Deliver impactful work on a global scale.
Requirements:
- C1 or native written and spoken English proficiency to communicate with customers and the team.
- Excellent skills in Spanish to communicate with customers.
- High IT curiosity and technical understanding.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided.
- Strong problem-solving skills and the ability to think critically when addressing tasks.
- Ability to show empathy, tactfulness, and proactivity when interacting with customers.
- Hunger for growth & a can-do attitude.
- A curious and always learning mindset - if you don't know, how can you find out more?
- Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.
- A typing speed of ≥ 50 WPM.
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
- Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3).
- A computer with the following parameters: RAM - 16 GB or higher (for Windows); 8 GB or higher (for Mac Os). Processor - Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher.
- Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
- Ability to boost the internet speed to at least 50 Mbps.
- Experience in the customer service field is a plus.
What's on Offer:
- Work alongside & learn from best in class talent.
- Fantastic work culture.
- A role that offers a breadth of learning opportunities.
