Remote HR Project Coordinator
hace 7 horas
Valatam is a dynamic company passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in the US. As a Bilingual HR Project Coordinator, you will play a crucial role in monitoring project progress, providing guidance and support to our Virtual Assistants, and ensuring effective communication across departments.
About the Role:
We are seeking a highly skilled and organized individual with C1/C2 English and Spanish writing and speaking skills. The ideal candidate should have at least 1 year of HR or Project management experience preferably remote. Experience or familiarity with HR and talent management processes is also a must. Additionally, a quiet home office with a desk and office chair, stable internet, a laptop/desktop with required specifications, access to a quiet 'home office', and a backup place of work in case of emergencies are essential requirements.
Your Responsibilities:
- Acting as the primary point of contact for Virtual Assistants, understanding their needs, resolving issues, and building strong, lasting relationships to foster client satisfaction and retention.
- Implementing a personalized Virtual Assistant Management Plan, including regular follow-up calls with team members, ensuring client expectations are met.
- Monitoring ongoing work relationships to identify areas for improvement.
- Addressing any conflicts or issues with Virtual Assistants and clients promptly, implementing solutions to maintain a positive work environment.
- Assisting with HR duties including project onboarding, retention, and satisfaction strategies.
- Updating records and collecting project information for accurate billing and payroll processing.
- Facilitating weekly communication with Finance, HR, and Account Management teams.
- Monitoring and analyzing Virtual Assistants' working hours using time-tracking software to identify and address any variations in working hours.
Benefits:
- Our pay rate: $5/hr (approx $840-880/month).
- Ongoing pay rate increments once a year based on performance.
- Discretionary bonuses.
- 5 Holidays as PTO.
- 10 Self-care days. Gym/Wellness allowance.
- Medical stipend after 6 months of services provided.
- Unlimited online fitness classes with our online personal training partner.
- Invites to our annual Christmas parties and other in-person or online gathering.
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