
Customer Experience Director
hace 18 horas
**Hello Magic LLC Overview**
Hello Magic transforms the way service industries handle inbound communications. We ensure no missed opportunities and increased bookings for our clients.
**Job Summary**
We are seeking dynamic Customer Success Managers to lead our virtual receptionist team on a global scale. This role offers competitive compensation, flexible hours, and substantial autonomy as a fully remote independent contractor.
**Key Responsibilities**
- Oversee the onboarding and training process for new clients
- Maintain and enhance relationships with clients, ensuring their satisfaction
- Collect and analyze customer feedback for service improvement
- Relay customer insights to the product team for future enhancements
- Serve as the main point of contact for resolving significant customer issues
- Monitor data to identify peak call times and adjust receptionist schedules
- Build strong relationships to convert customers into company advocates
- Host periodic industry-specific mastermind calls for clients
- Answer virtual receptionist calls in emergencies if someone is sick or unavailable.
**Why You'll Love Working With Us**
- Directly boosts customer satisfaction and loyalty, providing a sense of fulfillment
- Holds a strategic position influencing customer experience and product feedback
- Involves collaboration with multiple departments to enhance teamwork
- Develop broad skill set, including communication, strategic thinking, and analytics
- Competitive compensation and supportive culture
- Freedom to work from anywhere or come into the office.
**Payment Structure**
Part-Time: $450 USD/mo (4-hr daily commitment)
Full-Time: $900 USD/mo (8-hr daily commitment)
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