Virtual Receptionist Team Lead

hace 6 días


Valencia, Estado Carabobo, Venezuela Hello Magic LLC A tiempo completo
We're looking for dynamic and results-driven Customer Success Managers to join our all-star team at Hello Magic LLC. As a member of our virtual receptionist team, you will play a critical role in unlocking the potential of service-based businesses by delivering exceptional customer experiences.

Key Responsibilities:
- Oversee the onboarding and training process for new clients
- Maintain and enhance relationships with clients, ensuring their satisfaction
- Collect and analyze customer feedback for service improvement
- Relay customer insights to the product team for future enhancements
- Serve as the main point of contact for resolving significant customer issues
- Monitor data to identify peak call times and adjust receptionist schedules
- Build strong relationships to convert customers into company advocates

Benefits:
This role offers competitive compensation, flexible hours, and substantial autonomy as a fully remote independent contractor. Our supportive culture and collaborative environment make it an ideal choice for those seeking a fulfilling career.

Location:
This is a flexible hybrid remote position. We have locations in various countries around the world, and we welcome applications from candidates who are willing to work remotely or in one of our offices.

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