Chief Operations Officer

hace 2 meses

Caracas, Distrito Federal, Venezuela Scale Up Recruiting Partners A tiempo completo
Job Description:

**Job Title:** Chief Operations Officer - Scale Up

**Company Overview:**

    Scale Up is an innovative operator of unattended retail stores in the United States, with a presence across multiple geographies and rapid expansion.

    Our client was co-founded by a multi-time entrepreneur with successful startups and an exit to one of the 5 largest private equity funds, as well as an investor with experience at a top US investment bank and multiple well-known middle market private equity firms.

Estimated Salary Range: $100,000 - $150,000 per year

Responsibilities:
  • Team Management:
    • Oversee a team of 4-5 internal operations staff and contractors.
    • Provide regular feedback, conduct one-on-ones, and foster team growth.
  • Operations Management:
    • Manage our Operations team to ensure that our markets are well-stocked, beautiful, and performing (revenue + profit).
    • Actively monitor market problems (e.g., wi-fi outages, kiosk problems, equipment repairs, etc.) and ensure that the Operations team quickly solves them.
    • Intervene on higher-level problems or those without a clear SOP.
    • Ensure that our team is quickly communicating with our boots-on-the-ground team members and supporting them as needed.
    • Identify areas of our operating system that are ripe for improvement and work with appropriate team members to implement new SOPs and SOP changes.
  • New Market Openings:
    • Onboard new properties and chase down answers to key onboarding questions to keep our new openings schedule on track.
    • Ensure that we and our team are 100% ready for new market openings.
    • Be the point of contact for the installation team as questions arise day of.
  • Client Success & Client Expansion:
    • Find ways to creatively increase revenue and profits.
    • Proactively ensure that our client creates fantastic relationships with its clients (large property managers and owners).
    • Help expand into other target properties in the client portfolio.
    • Reply quickly and appropriately to any client inquiries or issues that they have.
    • Join business development meetings as the company's operations leader.
  • Merchandiser Success:
    • Screen and/or interview potential merchandisers.
    • Ensure satisfaction of merchandisers through frequent 1-on-1s.
    • Coach merchandisers to work faster and more effectively.
    • Develop and maintain training materials for merchandisers.
Qualifications, Skills And Key Competencies:
  • Experience: 5+ years in operations management, ideally in a startup or small business environment. Experience working with remote teams across multiple time zones and countries is a plus.
  • Startup Mindset: Demonstrated ability to thrive in agile, fast-paced environments where multitasking and problem-solving are key. Experience in large corporate settings is not ideal for this role.
  • Tech Savvy: Comfortable with technology, multiple tools and systems, fast on computers, and adept at managing complex workflows.
  • Proactive Problem Solver: Highly organized, detail-oriented, and capable of juggling multiple priorities simultaneously.
  • Strong sense of ownership and accountability — in our small company, you will be the decision-maker and directly responsible for outcomes.
  • High motivation and a commitment to working hard.
  • Excellent interpersonal skills with a passion for mentoring and improving team performance.

**Benefits:**
Opportunity for large bonuses for high performers.
Holidays/PTO: We want you to enjoy time with your family and friends. We're a small company and don't have specific rules on this, so this is up for discussion.

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