Chief Operations Officer

**Job Title:** Chief Operations Officer - Scale Up

**Company Overview:**

    Scale Up is an innovative operator of unattended retail stores in the United States, with a presence across multiple geographies and rapid expansion.

    Our client was co-founded by a multi-time entrepreneur with successful startups and an exit to one of the 5 largest private equity funds, as well as an investor with experience at a top US investment bank and multiple well-known middle market private equity firms.

Estimated Salary Range: $100,000 - $150,000 per year

• Team Management:
  • Oversee a team of 4-5 internal operations staff and contractors.
  • Provide regular feedback, conduct one-on-ones, and foster team growth.
• Operations Management:
  • Manage our Operations team to ensure that our markets are well-stocked, beautiful, and performing (revenue + profit).
  • Actively monitor market problems (e.g., wi-fi outages, kiosk problems, equipment repairs, etc.) and ensure that the Operations team quickly solves them.
  • Intervene on higher-level problems or those without a clear SOP.
  • Ensure that our team is quickly communicating with our boots-on-the-ground team members and supporting them as needed.
  • Identify areas of our operating system that are ripe for improvement and work with appropriate team members to implement new SOPs and SOP changes.
• New Market Openings:
  • Onboard new properties and chase down answers to key onboarding questions to keep our new openings schedule on track.
  • Ensure that we and our team are 100% ready for new market openings.
  • Be the point of contact for the installation team as questions arise day of.
• Client Success & Client Expansion:
  • Find ways to creatively increase revenue and profits.
  • Proactively ensure that our client creates fantastic relationships with its clients (large property managers and owners).
  • Help expand into other target properties in the client portfolio.
  • Reply quickly and appropriately to any client inquiries or issues that they have.
  • Join business development meetings as the company's operations leader.
• Merchandiser Success:
  • Screen and/or interview potential merchandisers.
  • Ensure satisfaction of merchandisers through frequent 1-on-1s.
  • Coach merchandisers to work faster and more effectively.
  • Develop and maintain training materials for merchandisers.

• Experience: 5+ years in operations management, ideally in a startup or small business environment. Experience working with remote teams across multiple time zones and countries is a plus.
• Startup Mindset: Demonstrated ability to thrive in agile, fast-paced environments where multitasking and problem-solving are key. Experience in large corporate settings is not ideal for this role.
• Tech Savvy: Comfortable with technology, multiple tools and systems, fast on computers, and adept at managing complex workflows.
• Proactive Problem Solver: Highly organized, detail-oriented, and capable of juggling multiple priorities simultaneously.
• Strong sense of ownership and accountability — in our small company, you will be the decision-maker and directly responsible for outcomes.
• High motivation and a commitment to working hard.
• Excellent interpersonal skills with a passion for mentoring and improving team performance.

**Benefits:**
Opportunity for large bonuses for high performers.
Holidays/PTO: We want you to enjoy time with your family and friends. We're a small company and don't have specific rules on this, so this is up for discussion.