Global Customer Experience Manager

hace 3 días


Valencia, Estado Carabobo, Venezuela Hello Magic LLC A tiempo completo

About Hello Magic

Hello Magic transforms the inbound call management experience for service industries, ensuring no missed opportunities and increased bookings. Learn more at www.hellomagic.us.

Job Description

We are seeking dynamic Global Customer Experience Managers to lead our virtual receptionist team on a global scale. This role offers competitive compensation, flexible hours, and substantial autonomy as a fully remote independent contractor.

Responsibilities

  • Oversee the onboarding and training process for new clients.
  • Maintain and enhance relationships with clients, ensuring their satisfaction.
  • Collect and analyze customer feedback for service improvement.
  • Rely customer insights to the product team for future enhancements.
  • Serve as the main point of contact for resolving significant customer issues.
  • Monitor data to identify peak call times and adjust receptionist schedules.
  • Build strong relationships to convert customers into company advocates.
  • Host periodic industry-specific mastermind calls for clients.
  • Answer virtual receptionist calls in emergencies if someone is sick or unavailable.

Why You'll Love Working with Us

You will directly boost customer satisfaction and loyalty, providing a sense of fulfillment. You will hold a strategic position influencing customer experience and product feedback. You will involve collaboration with multiple departments to enhance teamwork. You will develop broad skills, including communication, strategic thinking, and analytics. You will enjoy competitive compensation and a supportive culture. You will have freedom to work from anywhere or come into the office.

Payment Structure

We offer a flexible payment structure based on your commitment:

  • Part-Time: $450 USD/mo (4-hr daily commitment)
  • Full-Time: $900 USD/mo (8-hr daily commitment)

Location

This is a flexible hybrid remote position. We have locations worldwide and welcome team members to join us from various countries.



  • Valencia, Estado Carabobo, Venezuela Hello Magic A tiempo completo

    Welcome to Hello Magic, a revolutionary service that unlocks the potential of businesses by expertly handling inbound communications and delighting customers.Customer Success Manager Job OverviewWe are seeking dynamic Senior Virtual Customer Experience Managers to lead our virtual receptionist team on a global scale. This role offers competitive...

  • Retail Experience Manager

    hace 3 semanas


    Valencia, Estado Carabobo, Venezuela BoxLunch & Hot Topic A tiempo completo

    We are seeking a highly skilled Retail Experience Manager to join our team at Hot Topic. As a key member of our store leadership team, you will be responsible for providing an exceptional customer experience that drives sales and grows brand loyalty.With your passion for music and pop culture, you will use your knowledge to train new recruits and support the...


  • Valencia, Estado Carabobo, Venezuela Gateway Recruiting A tiempo completo

    About the RoleThis position participates in product development projects and globalization efforts. The successful candidate is an experienced marketer with strength in strategy and planning, supporting franchise management and product lifecycle management.Develops market specifications and financial models for assigned product development teams.Drives the...

  • Automotive Store Manager

    hace 3 semanas


    Valencia, Estado Carabobo, Venezuela American Tire Depot A tiempo completo

    About Us">American Tire Depot is a leading provider of tire and automotive repair services with over 50 years of experience. We are committed to delivering exceptional customer service and providing our team members with opportunities for growth and development.">Job Summary">We are seeking an experienced Automotive Store Manager to lead our store operations...


  • Valencia, Estado Carabobo, Venezuela American Tire Depot A tiempo completo

    Job Overview:American Tire Depot is a leading tire and automotive repair service center with a strong commitment to investing in our team members.We are seeking an experienced Automotive Store Manager to oversee daily store operations, implement company initiatives, and drive sales growth.About the Role:The ideal candidate will have a proven track record of...


  • Valencia, Estado Carabobo, Venezuela BairesDev A tiempo completo

    We offer an exceptional compensation package, including a salary of $150,000 per year.Becoming a Chief Java Software Development Manager at BairesDev means you will lead data acquisition projects from concept to delivery, ensuring timely completion and efficient resource allocation. This role drives technological innovation and process optimization, guiding...


  • Valencia, Estado Carabobo, Venezuela American Tire Depot A tiempo completo

    Automotive Store Manager Position OverviewAmerican Tire Depot is seeking a skilled Automotive Store Manager to oversee daily store operations and procedures, ensuring seamless customer service delivery.


  • Valencia, Estado Carabobo, Venezuela Mondelez International A tiempo completo

    Job OverviewMondelēz International seeks an experienced Warehouse Logistics Operations Manager to execute warehouse operations, ensuring service excellence, cost-effectiveness, health and safety, quality, food defense, sustainability, and compliance.Key Responsibilities:Analyze stock inaccuracies and ensure accurate stock alignment between SAP and the...


  • Valencia, Estado Carabobo, Venezuela Mondelez International A tiempo completo

    Job DescriptionMondelēz International is a leading snacking company seeking an experienced Warehouse Operations Manager to oversee warehouse operations, ensuring seamless execution of logistics activities. This role will be responsible for managing inventory levels, optimizing supply chain processes, and maintaining high-quality...


  • Valencia, Estado Carabobo, Venezuela Gopuff A tiempo completo

    At Gopuff, we're revolutionizing the way people live and shop. As a Key Holder on our Retail Operations team, you'll play a vital role in bringing our vision to life.About UsGopuff is an innovative company that's changing the game when it comes to convenience and predictability. We know that life can be unpredictable, but with our services, you can get...


  • Valencia, Estado Carabobo, Venezuela Mondelez International A tiempo completo

    Job SummaryWe are seeking a highly skilled Logistics Operations Manager to join our team at Mondelēz International. In this role, you will be responsible for executing warehouse operations in terms of service, cost, health and safety, quality, food defense, sustainability, legal requirements, and policies compliance.Main ResponsibilitiesReview and analyze...

  • Merchandise Ambassador

    hace 2 meses


    Valencia, Estado Carabobo, Venezuela BoxLunch & Hot Topic A tiempo completo

    About UsAt BoxLunch & Hot Topic, we're on a mission to provide an unparalleled shopping experience for our customers. We're seeking highly motivated individuals who share our passion for music and pop culture to join our team as Seasonal Key Holders.SalaryWe offer a competitive hourly rate starting at $17.40, with opportunities to increase based on...

  • Retail Sales Associate

    hace 3 semanas


    Valencia, Estado Carabobo, Venezuela Gopuff A tiempo completo

    Are you passionate about delivering exceptional customer experiences and driving sales growth?About the RoleWe are seeking a skilled Retail Sales Associate to join our team at Gopuff in Valencia, CA. As a key member of our sales floor team, you will be responsible for creating a positive customer experience through excellent product knowledge, effective...


  • Valencia, Estado Carabobo, Venezuela BoxLunch & Hot Topic A tiempo completo

    We're seeking a highly motivated and enthusiastic Merchandise Associate Team Lead to join our team at Hot Topic!About the RoleThis is an exciting opportunity for a customer-focused individual who is passionate about music, pop culture, and fashion. As a Merchandise Associate Team Lead, you will be responsible for providing an exceptional shopping experience...


  • Valencia, Estado Carabobo, Venezuela Gopuff A tiempo completo

    About GopuffGopuff is a leading delivery service that brings convenience and predictability to an unpredictable world. We deliver all your wants and needs in just minutes, making life easier for our customers.Job SummaryWe are seeking a Part Time Key Holder for our Retail Operations team to assist with opening and closing the store, providing excellent...

  • Retail Sales Associate

    hace 2 meses


    Valencia, Estado Carabobo, Venezuela Gopuff A tiempo completo

    We are seeking a Retail Sales Associate to join our team in Valencia, CA. This role is responsible for providing an excellent customer experience and performing duties as assigned including, but not limited to, cashier, sales floor merchandising, replenishment, receiving, and e-commerce fulfillment.Job ResponsibilitiesModel company values in all actions,...


  • Valencia, Estado Carabobo, Venezuela Gopuff A tiempo completo

    About GopuffGopuff is a leading on-demand retail platform, dedicated to delivering convenience and predictability in an unpredictable world. Our team of motivated individuals shares our vision of revolutionizing the way people access everyday essentials. If you're passionate about providing exceptional customer experiences and driving sales, we want to hear...


  • Valencia, Estado Carabobo, Venezuela BairesDev A tiempo completo

    We are looking for a skilled Senior Vue.js Developer to join our Development team at BairesDev. With over 15 years of experience in technology projects, we deliver cutting-edge solutions to global clients like Google and innovative startups in Silicon Valley.As a Senior Vue.js Developer, you will work remotely on diverse projects made up of multicultural...


  • Valencia, Estado Carabobo, Venezuela BairesDev A tiempo completo

    As a seasoned leader in software development, you will be responsible for overseeing data acquisition projects from inception to delivery, ensuring timely completion and efficient resource allocation. This role drives technological innovation and process optimization, guiding your team to excel in data acquisition.Key ResponsibilitiesBuild and lead a...


  • Valencia, Estado Carabobo, Venezuela TEEMA A tiempo completo

    Job Title:Sr. Manager SEC ReportingCompany OverviewWe are seeking a detail-oriented and highly communicative professional to play a key role in ensuring compliance with U.S. GAAP, SEC, and other regulatory requirements.Key ResponsibilitiesContribute to the preparation and review of the Company's public reports, including SEC filings (Forms 10-K, 10-Q, Proxy,...