Customer Support Operations Manager

hace 4 horas


Caracas, Distrito Federal, Venezuela Vernehq A tiempo completo

At Vernehq, we are seeking a highly experienced Customer Support Operations Manager to lead and develop our support team. This key role involves managing a team of customer support representatives while ensuring the delivery of exceptional customer service through both phone and email channels.

Key Responsibilities:
  • Lead and mentor a team of customer support representatives to achieve service excellence.
  • Develop and implement support strategies, policies, and procedures.
  • Monitor team performance metrics and provide regular feedback and coaching.
  • Manage escalated customer issues and support complex problem resolution.
  • Collaborate with other departments to improve customer experience.
Requirements:
  • Minimum of 3 years customer support experience with 1.5 years in a leadership role.
  • Proven track record of managing and developing customer support teams.
  • Strong understanding of CRM systems and support operations.
  • Excellence in English communication with demonstrated leadership abilities.


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