Customer Experience Technician

hace 8 horas


Caracas, Distrito Federal, Venezuela Verne A tiempo completo
Hi there We are South and our client is looking for a Customer Experience TechnicianNote to Applicants:Eligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.Job Summary:As a Customer Experience Technician, you'll be at the forefront of delivering exceptional support to photographers, understanding their unique needs, and empowering them to succeed with our platform. This role combines hands-on customer support, workflow optimization, and technical problem-solving—with a focus on automation and AI-driven efficiencies.Key Responsibilities:Customer Support (75%)Deliver Exceptional Support:Maintain a 90%+ CSAT score while handling at least 100-150 tickets per week with a fast first response time.Troubleshoot and resolve customer issues with clarity and efficiency.Technical Troubleshooting & Process Optimization:Identify recurring customer pain points and propose scalable solutions.Collaborate with internal teams to advocate for customer needs.Technical & Automation (25%)Automate & Optimize Support Workflows:Identify inefficiencies and implement automation-driven solutions to enhance the customer experience.Regularly research and improve chatbot performance, reducing drop-off rates and enhancing AI responses.Payment & Cashout Process Support:Failed Payments Automation – Ensure the failed payment process is fully automated within 30 days through automation and proactive support.Cashout Processing Efficiency – Ensure the cashout process is fully automated within 60 days.Duplicate Tickets – Actively contribute to Help Desk ticket automation to reduce repeat inquiries.Continuous Improvement & Innovation:Proactively seek out ways to streamline and scale the support experience.Stay ahead of trends in AI, automation, and technical support best practices to improve the company´s customer experience.Qualifications:Proficient in English: Strong written and verbal communication skills to support English-speaking customers.Customer Service Experience: Background in customer support with a focus on satisfaction and issue resolution.Critical Thinking: Ability to analyze situations and make informed decisions independently.Empathy and EQ: High emotional intelligence, with an empathetic, patient, and solution-oriented approach to customer interactions.Tech-Savvy: Comfortable with online platforms, AI, and quickly learning new tools.Team Collaboration: Proven success in working with teams towards common goals.Adaptability: Ability to thrive in dynamic, evolving environments.Initiative and Drive: Demonstrated self-motivation to solve problems and improve processes.Preferred Skills:Team Leadership: Experience managing, mentoring, or guiding teams, especially in support or customer service environments.Tech Stack Knowledge: Familiarity with HubSpot, Slack, Notion, Asana, and Google Drive.Process Improvement: Ability to identify inefficiencies and implement streamlined processes that increase team productivity and customer satisfaction.Experience working with Photographers: Knowledge of the challenges and demands of photographers' work, which helps provide tailored support and anticipate common needs.Compensation: $1,300 - $1,600 USD / month.Bonus Structure: 10% Discretionary Bonus, paid out 3x a year.If this opportunity sounds good to you, send us your resume
#J-18808-Ljbffr

  • Caracas, Distrito Federal, Venezuela Verne A tiempo completo

    Job SummaryAs a Customer Experience Technician, you will be at the forefront of delivering exceptional support to photographers. Your role combines hands-on customer support, workflow optimization, and technical problem-solving with a focus on automation and AI-driven efficiencies.Key Responsibilities:1. Deliver Exceptional Support: Maintain a 90%+ CSAT...


  • Caracas, Distrito Federal, Venezuela Vernehq A tiempo completo

    Are you a seasoned professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? If so, we would like to hear from you! At Vernehq, we are seeking a skilled Senior Customer Experience Lead to join our team.About the Role:This is an exciting opportunity to lead and develop a team of customer support...


  • Caracas, Distrito Federal, Venezuela Vernehq A tiempo completo

    Customer Support ManagerWe are seeking an experienced Customer Support Manager to lead and develop our support team at Verne. This role involves managing a team of customer support representatives while ensuring the delivery of exceptional customer service through both phone and email channels. The ideal candidate should have at least 3 years of customer...


  • Caracas, Distrito Federal, Venezuela Vernehq A tiempo completo

    At Vernehq, we are seeking a highly experienced Customer Support Operations Manager to lead and develop our support team. This key role involves managing a team of customer support representatives while ensuring the delivery of exceptional customer service through both phone and email channels.Key Responsibilities:Lead and mentor a team of customer support...

  • Technical Support Expert

    hace 36 minutos


    Caracas, Distrito Federal, Venezuela Verne A tiempo completo

    Company OverviewVerne is looking for a skilled Customer Experience Technician to join our team. As a key member of our support team, you will be responsible for delivering exceptional support to photographers. We are committed to providing top-notch service and exceeding customer expectations.About the Role:We are seeking a highly motivated and organized...

  • Atención al cliente

    hace 8 horas


    Caracas, Distrito Federal, Venezuela CELL PHONE AND ACCESORIES C.A A tiempo completo

    Somos Cell phone and accessories CA, una empresa especializada en iPhone, dedicada a ofrecer accesorios y servicios de reparación de alta calidad.Estamos en la búsqueda de un técnico especializado en reparación de iPhone para unirse a nuestro equipo.¿Qué buscamos?Experiencia comprobable en reparación de iPhone (cambio de pantallas, baterías,...


  • Caracas, Distrito Federal, Venezuela BairesDev A tiempo completo

    Company OverviewBairesDev is a leading technology company with over 15 years of experience in delivering cutting-edge solutions to top clients worldwide. Our diverse team of 4,000+ professionals works remotely on projects that drive significant impact globally.


  • Caracas, Distrito Federal, Venezuela WindshieldHUB A tiempo completo

    Welcome to WindshieldHUB, a technology-driven leader in auto glass services dedicated to providing exceptional customer experiences. We're currently seeking a skilled Social Media Manager to join our team in Cuenca, Ecuador, and play a key role in shaping our digital presence and online reputation.About the OpportunityThis position offers a unique chance to...


  • Caracas, Distrito Federal, Venezuela Restaurantes Internacionales C.A A tiempo completo

    Company OverviewRestaurantes Internacionales C.A is committed to delivering exceptional dining experiences. As a Gerente de Distrito, you will be responsible for managing a team and contributing to the company's success.Job DescriptionWe are seeking a skilled Gerente de Distrito to manage the P&L of the district, ensure customer satisfaction, and provide...


  • Caracas, Distrito Federal, Venezuela Staff4Half A tiempo completo

    Empowering BusinessesWe are seeking a skilled Sales Representative to join our dynamic team at Staff4Half. This is an excellent opportunity for a results-driven individual to develop and cultivate strong relationships with new and existing clients in the retail sector.About the Role:Develop and maintain strong customer relationshipsDrive growth by achieving...


  • Caracas, Distrito Federal, Venezuela Staff4Half A tiempo completo

    About Staff4HalfWe are a thriving women-led company revolutionizing the office supplies industry. Our team is passionate about empowering businesses and driving growth through innovative solutions.The Ideal CandidatePassion for sales and a strong understanding of customer needs1+ years of experience in a similar role (cold calling/sales...


  • Caracas, Distrito Federal, Venezuela WindshieldHUB A tiempo completo

    WindshieldHUB is a pioneering technology-driven company in the auto glass services industry. We offer on-demand mobile repairs and replacements across the United States, prioritizing exceptional customer experiences and maintaining a strong online presence that represents our trusted brand.About the RoleWe are seeking a skilled Social Media Manager to...


  • Caracas, Distrito Federal, Venezuela WindshieldHUB A tiempo completo

    At WindshieldHUB, we strive to deliver exceptional customer experiences through our on-demand mobile auto glass services. Our commitment to maintaining a strong online presence has led us to seek a skilled Social Media Manager to oversee our digital presence and manage our online reputation.About UsWe're passionate about driving engagement across social...

  • Social Media Manager

    hace 4 días


    Caracas, Distrito Federal, Venezuela WindshieldHUB A tiempo completo

    About UsWindshieldHUB is a technology-driven leader in auto glass services, providing on-demand mobile repairs and replacements to customers across the United States. We're passionate about delivering exceptional customer experiences and maintaining a strong online presence, representing our trusted brand.We are currently seeking a talented Social Media...


  • Caracas, Distrito Federal, Venezuela BDCatalysts A tiempo completo

    About UsBDCatalysts is a leading appointment-setting service for car dealerships, dedicated to connecting buyers with the perfect vehicle. Our team of professionals works tirelessly to ensure seamless interactions and successful outcomes.Job SummaryWe are seeking an exceptional Catalyst to join our dynamic team! As a key member, you will play a vital role in...


  • Caracas, Distrito Federal, Venezuela Staff4Half A tiempo completo

    Job SummaryWe are seeking a highly motivated Sales Representative to join our team at Staff4Half. As a member of our dynamic sales team, you will be responsible for developing and maintaining strong relationships with new and existing clients in the retail sector.About YouPassion for sales and a strong understanding of customer needs1+ years of experience in...


  • Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

    The Chief Alliance Officer at Canonical will play a critical role in driving business growth through strategic partnerships. This individual will be responsible for developing and executing partnership strategies, building and maintaining relationships with key partners, and identifying opportunities to increase market share and customer satisfaction.**Key...


  • Caracas, Distrito Federal, Venezuela CMA CGM A tiempo completo

    CMA CGM, a world-renowned shipping and logistics company, is seeking a skilled Sales Support Officer to join its Venezuelan team.About the RoleThis is an exciting opportunity for a highly motivated individual to provide administrative and sales support to Sales Executives, helping them achieve their targets in various Key Performance Indicators (KPIs). The...


  • Caracas, Distrito Federal, Venezuela CMA CGM A tiempo completo

    CMA CGM, a leading player in the shipping and logistics industry, is looking for a seasoned Sales Support Officer to join its team in Venezuela.Job SummaryThis is a unique opportunity for a highly skilled professional to provide comprehensive support to Sales Executives, helping them achieve their sales targets in various Key Performance Indicators (KPIs)....


  • Caracas, Distrito Federal, Venezuela BDCatalysts A tiempo completo

    Catalyst – Remote OpportunityFull-Time | Build skills, grow your confidence, and help people take the next step toward getting their carWhat's This Job About?At BDCatalysts, we're all about connecting car dealerships with buyers who are ready to take action. As a Catalyst, you'll do more than set appointments—you'll help people get closer to owning a...