Technical Desktop and Server Support Specialist
hace 12 horas
About the Role:
The Freelance Latin America team is looking for a skilled Technical Desktop and Server Support Specialist to join our ranks. As a key member of our team, you will be responsible for delivering exceptional customer service while supporting a range of IT environments.
Key Responsibilities:
- Manage daily desktop and server support requests, ensuring timely resolution and high-quality communication with clients.
- Perform routine maintenance tasks, including user account management, file shares, permissions, and backups, to maintain data integrity and availability.
- Support end-user productivity tools, such as Outlook, Teams, and OneDrive, to enhance client productivity.
- Maintain accurate records of client configurations, incidents, and resolutions in our ticketing system.
- Update IT documentation for internal and client use, ensuring seamless knowledge transfer and collaboration.
Requirements:
- Minimum 3 years of experience in a customer-facing desktop/server support role, with a proven track record of delivering excellent technical expertise and outstanding problem-solving skills.
- Strong understanding of Microsoft 365 administration, Local Active Directory, Windows and macOS operating systems, and networking fundamentals (IP addressing, DNS, VPNs).
- Familiarity with basic server tasks, such as user account management, backups, and file shares.
- Excellent written and verbal English communication skills, with a friendly, patient, and professional demeanor.
Preferred Qualifications:
- Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101), Microsoft 365 Certified: Fundamentals (MS-900), or Microsoft Certified: Azure Fundamentals (AZ-900) certifications.
Benefits:
- Competitive pay in US Dollars.
- A collaborative work environment that fosters growth, learning, and innovation.
- The opportunity to work with an experienced team of professionals who value input and contributions.
- A comprehensive benefits package that includes paid time off, birthday celebrations, and more.
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