IT Level 2

hace 6 horas

Maracaibo, Venezuela Freelance Latin America A tiempo completo

The Level 2 IT Specialist is responsible for resolving desktop and server support tickets, assisting with Level 1 tickets, performing routine maintenance tasks, and supporting client system setups. This role requires a proactive, detail-oriented professional with excellent English communication skills who can deliver exceptional customer service while supporting diverse IT environments. A friendly, patient, and upbeat attitude is a must and part of our culture.Key responsibilities include:Monitoring and managing IT systems through platforms such as RMM, cybersecurity, backup solutions, email protection, and collaboration tools.Providing Level 2 remote support for desktops, laptops, printers, and network devices to end users. Troubleshooting and resolving hardware, software, and connectivity issues.Managing and troubleshooting Local Active Directory, Microsoft 365 Platforms, including 365 Admin Center and AzureAD.Implementing cybersecurity policies, including endpoint protection, application whitelisting, patching, and policy management.Utilizing AI to improve PowerShell scripts to automate routine tasks and improve efficiency.Managing user accounts, licenses, and permissions across Microsoft 365 applications.Documenting processes, procedures, and client configurations in IT Glue.Assisting with planning and implementation of Microsoft Intune, Autopilot, and Azure AD as cloud and compliance needs grow.Requirements:5+ years of experience in IT Desktop and Server support, with at least 2 years in a Tier 2 role, preferably with an IT MSP.Strong expertise in Microsoft 365 Admin and Security, Azure AD.Some experience with cybersecurity tools and best practices.Excellent troubleshooting skills with Windows OS, MacOS, and Windows servers.Experience with Microsoft Hyper-V VM management.Exceptional English communication and interpersonal skills.Ability to work independently and manage competing priorities effectively.At least one of the following certifications:Microsoft 365 Certified: Fundamentals (MS-900).Microsoft Certified: Azure Fundamentals (AZ-900).Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101).Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).CompTIA Security+.ITIL 4 Foundation Certification.Experience with these tools would be a plus:Cyber: Heimdal Security, Blackpoint Cyber, or similar.Firewalls: Meraki, Sophos, FortiGate.Backups: HornetSecurity VM backup or Axcient x360recover.RMM: Atera.Ticketing: Datto Autotask.Remote: ConnectWise ScreenConnect.Password Management: Keeper Security.Compliance: Knowledge of compliance frameworks (e.g., NIST, or CIS).Documentation: IT Glue.Schedule: Full-time position, Monday to Friday, 8:00 AM to 5:00 PM CST.Benefits:Competitive pay in US Dollars.Work with respected business professionals.Encouragement of input from team members.Various payment methods (Zelle, Face Bank, Binance).Bi-weekly pay.Necessary equipment provided: Laptop, headset, mouse, and mouse pad.Birthday and work anniversary celebrations.Extra benefits through alliances with many brands.Weekly recreation dynamics that foster a healthy work environment.Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: IT Services and IT Consulting
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