Strategic Client Partners

hace 4 días


Caracas, Distrito Federal, Venezuela IQVIA Argentina A tiempo completo

About IQVIA Argentina

IQVIA Argentina is a leading provider of innovative solutions to the Pharmaceutical industry.

Job Overview

The Client Service Representative plays a crucial role in ensuring clients derive maximum value from our products and services.

Key Responsibilities:

  • Ensure fulfillment of contract specifications and ad-hoc client requests under supervision.
  • Assist team members in building and maintaining effective business relationships with clients to support their needs.
  • Evaluate product deliverables to ensure they meet customer specifications, including timeliness and quality.
  • Partner with account managers and clients to derive optimum value from IQVIA products and services by explaining and expanding current deliverables and identifying revenue opportunities within existing clients.
  • Maintain internal communications with sales and client service support teams to keep them informed about client activities.
  • Monitor performance against existing service agreements and ensure clients fulfill their obligations.
  • Analyze client requirements and respond accordingly, often requiring an in-depth understanding of the client's specific business line and/or therapeutic market.
  • Conduct product/service and process training for clients and other employees.
  • Represent IQVIA on external client projects.
  • Mentor and lead other Client Service Representatives and represent the manager in their absence.

Qualifications:

  • Bachelor's Degree Required
  • Four (4) years of related work experience required
  • Broad knowledge of client service representative concepts, practices, and procedures
  • Broad knowledge of IQVIA products and the Pharmaceutical industry
  • Meeting facilitation, presentation, and training experience
  • Proficiency in PC applications, such as Excel
  • Ability to communicate effectively with various levels in the organization (written and oral)
  • Ability to manipulate large transactional databases
  • Demonstrated problem-solving, analytical, and strong customer service skills
  • Demonstrated ability to develop and maintain relationships in a diverse business environment
  • Ability to travel to clients and IQVIA offices as necessary
  • IQVIA certification preferred in multiple business lines of IMS service certification program


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