
Strategic Client Partners
hace 4 días
About IQVIA Argentina
IQVIA Argentina is a leading provider of innovative solutions to the Pharmaceutical industry.
Job Overview
The Client Service Representative plays a crucial role in ensuring clients derive maximum value from our products and services.
Key Responsibilities:
- Ensure fulfillment of contract specifications and ad-hoc client requests under supervision.
- Assist team members in building and maintaining effective business relationships with clients to support their needs.
- Evaluate product deliverables to ensure they meet customer specifications, including timeliness and quality.
- Partner with account managers and clients to derive optimum value from IQVIA products and services by explaining and expanding current deliverables and identifying revenue opportunities within existing clients.
- Maintain internal communications with sales and client service support teams to keep them informed about client activities.
- Monitor performance against existing service agreements and ensure clients fulfill their obligations.
- Analyze client requirements and respond accordingly, often requiring an in-depth understanding of the client's specific business line and/or therapeutic market.
- Conduct product/service and process training for clients and other employees.
- Represent IQVIA on external client projects.
- Mentor and lead other Client Service Representatives and represent the manager in their absence.
Qualifications:
- Bachelor's Degree Required
- Four (4) years of related work experience required
- Broad knowledge of client service representative concepts, practices, and procedures
- Broad knowledge of IQVIA products and the Pharmaceutical industry
- Meeting facilitation, presentation, and training experience
- Proficiency in PC applications, such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral)
- Ability to manipulate large transactional databases
- Demonstrated problem-solving, analytical, and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to travel to clients and IQVIA offices as necessary
- IQVIA certification preferred in multiple business lines of IMS service certification program
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