Linux Technical Support Specialist
hace 3 días
Unlock a career in Linux with Canonical, where you'll play a vital role in delivering exceptional technical support to our customers and employees.
We're seeking an entry-level technologist with a passion for Linux and customer success to join our team. As a Linux Desktop Support Associate, you'll have the opportunity to build a career with one of the world's leading open-source companies.
About the RoleYou will be accountable for providing outstanding technical support experience to our employees and customers. Your day-to-day duties will include:
- Providing technical expertise and assistance to customers via various channels;
- Onboarding new employees with technical support and training;
- Supporting international events with technical infrastructure and troubleshooting;
- Handling customer inquiries and resolving issues efficiently;
- Contributing to knowledge base documentation and maintenance;
- Drafting and distributing technical notices for internal and external communication;
- Prioritizing tasks to maximize effectiveness and efficiency;
To succeed in this role, you'll need to possess excellent written and verbal communication skills, as well as the ability to learn quickly and thrive in a fast-paced environment.
What We're Looking ForWe're seeking candidates with a strong foundation in Linux, including installation, troubleshooting, and configuration. Experience in a Linux-based environment is essential, and a degree in a technical field is preferred. You should also be familiar with basic desktop tools, command line interfaces, and scripting languages.
Familiarity with Google applications, Single Sign-On, and cloud services is a plus. Additionally, we value candidates who are enthusiastic about technology, eager to learn, and willing to travel occasionally.
What We OfferAt Canonical, we offer a unique and rewarding work environment that allows you to grow professionally and personally. Our benefits package includes:
- A competitive salary based on location, experience, and skills;
- A fully remote working environment with flexible schedules;
- A personal learning and development budget;
- An annual compensation review;
- Recognition rewards and opportunities for growth;
- Annual holiday leave and parental leave policies;
- An Employee Assistance Programme;
- Travel opportunities to meet colleagues and attend company events;
- Priority Pass for travel and upgrades.
We're committed to fostering a diverse and inclusive workplace that values equality and promotes diversity. If you're passionate about Linux and customer success, and want to be part of a dynamic and innovative company, apply today
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