Linux Technical Support Specialist

hace 3 días


Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

Unlock a career in Linux with Canonical, where you'll play a vital role in delivering exceptional technical support to our customers and employees.

We're seeking an entry-level technologist with a passion for Linux and customer success to join our team. As a Linux Desktop Support Associate, you'll have the opportunity to build a career with one of the world's leading open-source companies.

About the Role

You will be accountable for providing outstanding technical support experience to our employees and customers. Your day-to-day duties will include:

  • Providing technical expertise and assistance to customers via various channels;
  • Onboarding new employees with technical support and training;
  • Supporting international events with technical infrastructure and troubleshooting;
  • Handling customer inquiries and resolving issues efficiently;
  • Contributing to knowledge base documentation and maintenance;
  • Drafting and distributing technical notices for internal and external communication;
  • Prioritizing tasks to maximize effectiveness and efficiency;

To succeed in this role, you'll need to possess excellent written and verbal communication skills, as well as the ability to learn quickly and thrive in a fast-paced environment.

What We're Looking For

We're seeking candidates with a strong foundation in Linux, including installation, troubleshooting, and configuration. Experience in a Linux-based environment is essential, and a degree in a technical field is preferred. You should also be familiar with basic desktop tools, command line interfaces, and scripting languages.

Familiarity with Google applications, Single Sign-On, and cloud services is a plus. Additionally, we value candidates who are enthusiastic about technology, eager to learn, and willing to travel occasionally.

What We Offer

At Canonical, we offer a unique and rewarding work environment that allows you to grow professionally and personally. Our benefits package includes:

  • A competitive salary based on location, experience, and skills;
  • A fully remote working environment with flexible schedules;
  • A personal learning and development budget;
  • An annual compensation review;
  • Recognition rewards and opportunities for growth;
  • Annual holiday leave and parental leave policies;
  • An Employee Assistance Programme;
  • Travel opportunities to meet colleagues and attend company events;
  • Priority Pass for travel and upgrades.

We're committed to fostering a diverse and inclusive workplace that values equality and promotes diversity. If you're passionate about Linux and customer success, and want to be part of a dynamic and innovative company, apply today



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