Multilingual IT Operations Specialist
hace 1 mes
We are seeking a highly skilled and detail-oriented Bilingual QC and IT Support Specialist to join our dynamic team at Bilingual Company in Caracas, Distrito Capital.
Key Responsibilities:- Set up and manage user accounts for workers and trainees based on client requirements.
- Automate processes and reports to maintain accurate records of employee performance.
- Use strategic tools to export and import data for lead generation.
- Ensure proper security and access permissions.
- Assist team members and managers remotely via chat or email.
- Resolve issues quickly to minimize downtime.
- Install, configure, and update software applications.
- Keep systems up to date.
- Customize testing based on each customer's specific requirements.
- Perform extensive testing of software applications, websites, or systems to identify defects, inconsistencies, and usability issues.
- Ensure compliance with quality standards, functional requirements, and user expectations.
- Resolve technical issues reported by customers or internal teams.
- Troubleshoot hardware, software, and network issues.
- Analyze operational data and maintain product quality standards.
- Review existing processes, identify inefficiencies, and suggest improvements to manage and optimize company processes.
- Bachelor's degree or certificate in Information Technology, Computer Science, or a related field.
- Proven experience in a QC and IT support role (preferably).
- Strong knowledge of IT systems, hardware, and software.
- Advanced English skills.
- Availability to work full-time, Monday to Friday (10 AM - 6:30 PM).
- Availability to work onsite in Chacao, Caracas.
The estimated salary for this position is $50,000-$70,000 per year, depending on experience and qualifications.
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