Business Solutions Consultant

hace 5 días


Caracas, Distrito Federal, Venezuela IQVIA Argentina A tiempo completo

Job Description

The Client Service Representative is responsible for ensuring clients receive exceptional service and value from IQVIA products and services.

Key Areas of Focus:

  1. Client Satisfaction: Ensure clients' expectations are met and exceeded through proactive communication and issue resolution.
  2. Relationship Building: Foster strong relationships with clients, colleagues, and stakeholders to drive business growth and success.
  3. Product Knowledge: Develop and maintain expertise in IQVIA products and services to provide informed guidance and support to clients.
  4. Process Improvement: Identify opportunities to improve processes and procedures, resulting in increased efficiency and effectiveness.

Requirements:

  • Bachelor's Degree Required
  • Four (4) years of related work experience required
  • Broad knowledge of client service representative concepts, practices, and procedures
  • Broad knowledge of IQVIA products and the Pharmaceutical industry
  • Meeting facilitation, presentation, and training experience
  • Proficiency in PC applications, such as Excel
  • Ability to communicate effectively with various levels in the organization (written and oral)
  • Ability to manipulate large transactional databases
  • Demonstrated problem-solving, analytical, and strong customer service skills
  • Demonstrated ability to develop and maintain relationships in a diverse business environment
  • Ability to travel to clients and IQVIA offices as necessary
  • IQVIA certification preferred in multiple business lines of IMS service certification program


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