
Business Solutions Consultant
hace 5 días
Job Description
The Client Service Representative is responsible for ensuring clients receive exceptional service and value from IQVIA products and services.
Key Areas of Focus:
- Client Satisfaction: Ensure clients' expectations are met and exceeded through proactive communication and issue resolution.
- Relationship Building: Foster strong relationships with clients, colleagues, and stakeholders to drive business growth and success.
- Product Knowledge: Develop and maintain expertise in IQVIA products and services to provide informed guidance and support to clients.
- Process Improvement: Identify opportunities to improve processes and procedures, resulting in increased efficiency and effectiveness.
Requirements:
- Bachelor's Degree Required
- Four (4) years of related work experience required
- Broad knowledge of client service representative concepts, practices, and procedures
- Broad knowledge of IQVIA products and the Pharmaceutical industry
- Meeting facilitation, presentation, and training experience
- Proficiency in PC applications, such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral)
- Ability to manipulate large transactional databases
- Demonstrated problem-solving, analytical, and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to travel to clients and IQVIA offices as necessary
- IQVIA certification preferred in multiple business lines of IMS service certification program
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