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IT Support Specialist
hace 2 meses
**Job Summary:**
We are seeking a highly skilled IT Support Specialist to join our team at Sky Systems, Inc. as a full-time employee. The successful candidate will be responsible for providing technical support to end-users, configuring company computers, and maintaining the functional IT environment.
Key Responsibilities:
- Technical Support: Provide immediate assistance to end-users with technical issues, including hardware and software troubleshooting.
- Configuration and Maintenance: Configure company computers, maintain the functional IT environment, and ensure that all systems are running smoothly.
- Documentation and Follow-up: Document all technical issues and follow up with users to ensure that their problems are resolved.
- Training and Development: Participate in mandatory training programs and stay up-to-date with the latest technologies and best practices.
Requirements:
- Education: Bachelor's degree in IT or a related field.
- Experience: Minimum of 1 year of experience in customer service areas, with a focus on technical support.
- Skills: Advanced computer knowledge, knowledge of ticket registration tools, and excellent communication and problem-solving skills.
Working Environment:
The successful candidate will be working in a dynamic and fast-paced environment, with a focus on providing exceptional customer service and support. The ideal candidate will be a team player, with excellent communication and problem-solving skills.
