Cloud Support Associate Engineer
hace 3 horas
Canonical is a pioneering technology company at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.
Job SummaryWe are seeking a highly skilled Cloud Support Associate Engineer to join our team. As a Cloud Support Associate Engineer, you will be responsible for delivering an outstanding technical support experience on the full cloud technical stack at Canonical. You will work closely with our customers to troubleshoot complex cloud environment issues, Linux kernel crashes, and OS configuration issues.
Key Responsibilities- Provide technical support for employees via telephone, email, and web
- Act as an internal customer advocate, keeping them updated in a timely manner
- Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers
- Draft and distribute technical notices for internal and external communication
- Prioritize your work in order to accomplish the most important and urgent tasks first
- Keep on learning as our products and services grow and evolve
- Bachelor's or equivalent four-year degree in a technical field from an accredited college or university
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
- Experience with Linux server administration
- Strong knowledge of Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
- Knowledge or basic hands-on experience on 2 or more of: Virtualization / Cloud, Containers, Storage technologies, Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
- Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
- Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
- Strong written and verbal English communication skills
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
-
Cloud Support Associate Engineer
hace 3 días
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout CanonicalCanonical is a pioneering technology company at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.Job DescriptionWe are seeking a highly skilled Cloud Support Associate Engineer...
-
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the Role:Canonical is seeking a highly skilled Cloud Support Associate Engineer to join our team. As a Cloud Support Associate Engineer, you will be responsible for delivering exceptional technical support to our customers leveraging Ubuntu and open source products.Key Responsibilities:Provide expert-level technical support to customers via telephone,...
-
Sales Operations Associate
hace 3 días
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout CanonicalCanonical is a pioneering technology company at the forefront of the global shift to open source. As the publisher of Ubuntu, one of the most influential open source projects, we are driving innovation in AI, IoT, and the cloud.Job SummaryWe are seeking an Associate Sales Operations Analyst to support our sales teams in achieving their...
-
Sales Operations Associate
hace 6 días
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the Role:Canonical is seeking a highly motivated and detail-oriented Sales Operations Associate to join our team. As a Sales Operations Associate, you will play a critical role in supporting the sales function globally, ensuring the accuracy of sales data, and driving process improvements.Key Responsibilities:Support all aspects of the day-to-day...
-
Linux Kernel Engineer
hace 1 semana
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the RoleWe are seeking a highly motivated and skilled Linux Kernel Engineer to join our team at Canonical. As a key member of our kernel team, you will be responsible for developing and maintaining the Linux kernel for Ubuntu, a leading open-source operating system.Key ResponsibilitiesCollaborate with a globally distributed team to develop and maintain...
-
DevOps Engineer
hace 3 días
Caracas, Distrito Federal, Venezuela Wakapi Software A tiempo completoJob Summary:We are seeking a highly skilled DevOps Engineer to join our team at Wakapi Software. As a DevOps Engineer, you will be responsible for designing and implementing automated infrastructure solutions on AWS CloudFormation.Key Responsibilities:Design and build scalable and secure cloud infrastructure using AWS CloudFormationImplement security...
-
Software Development Engineer
hace 7 días
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the RoleWe are seeking a talented Software Development Engineer to join our team at Canonical. As a key member of our team, you will be responsible for designing and maintaining specialist Python tools to support the developer build and publication process.Key ResponsibilitiesDesign and develop Python tools to simplify the lives of developers and...
-
Software Development Engineer
hace 3 horas
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis.Job DescriptionWe are seeking a talented Software Engineer to join our Solutions...
-
Azure Cloud Technical Architect PaaS Position
hace 3 días
Caracas, Distrito Federal, Venezuela Black Pen Recruitment A tiempo completoJob Title: Azure Cloud Technical Architect PaaSBlack Pen Recruitment is seeking a highly skilled Azure Cloud Technical Architect PaaS to join our client's Microsoft Business Solutions team in Malta.About the RoleThe Technical Architect will work alongside our clients Solution and Senior Application Architects to deliver quality Azure solutions for their...
-
Python Software Engineer
hace 3 días
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoCanonical is Hiring a Python Software EngineerWe are seeking a skilled Python software engineer to join our Certification team, where you will play a crucial role in developing tools that enable us to verify the functionality of desktops, laptops, servers, and IoT devices.About the RoleAs a Python software engineer on our Certification team, you will be...
-
Software Development Engineer
hace 3 días
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the RoleWe are seeking a talented Software Development Engineer to join our team at Canonical. As a key member of our team, you will be responsible for designing and maintaining specialist Python tools to support the developer build and publication process.Key ResponsibilitiesDevelop and maintain Python tools to support the developer build and...
-
Linux Kernel Engineer
hace 3 horas
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the RoleWe are seeking a highly skilled Linux Kernel Engineer to join our team at Canonical. As a key member of our kernel team, you will be responsible for developing and maintaining the Linux kernel for Ubuntu, a leading open-source operating system.Key ResponsibilitiesCollaborate with a globally distributed team to develop and maintain the Linux...
-
Software Development Engineer
hace 6 días
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the RoleWe are seeking a highly skilled Software Development Engineer to join our team at Canonical. As a key member of our Solutions Engineering team, you will play a critical role in shaping the future of open source IT, DevOps, and IS, from bare metal to containers.Key ResponsibilitiesDesign and deliver open source software operations code in Python...
-
Programme Associate
hace 1 mes
Caracas, Distrito Federal, Venezuela UNICEF - United Nations Children's Fund A tiempo completoUNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.And we never give up.For every child, A...
-
Strategic Alliance Manager
hace 1 semana
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the RoleCanonical is seeking a highly skilled and experienced Partner Sales Manager to join our growing Dell alliances organization. As a key member of our team, you will be responsible for building strategic relationships with Dell teams, enabling them to capitalize on global open source mandates and associated macro trends.Key ResponsibilitiesBuild...
-
Strategic Alliance Manager
hace 3 días
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the Role:Canonical is seeking a highly skilled and experienced Partner Sales Manager to join our growing Dell alliances organization. As a key member of our team, you will be responsible for building strategic relationships with Dell teams, enabling them to capitalize on global open source mandates and associated macro trends.Key Responsibilities:Build...
-
Senior Security Operations Engineer
hace 6 días
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoJob Title: Senior Security Operations EngineerLocation: WorldwideCompany: CanonicalRole Overview:Canonical is seeking a highly skilled Senior Security Operations Engineer to join our team. As a key member of our Security Operations team, you will be responsible for designing, implementing, and evolving our security practices, techniques, tools, systems, and...
-
Sales Operations Specialist
hace 3 horas
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the RoleCanonical is seeking a highly motivated and detail-oriented Sales Operations Associate to support the sales function globally. As a Sales Operations Associate, you will play a critical role in ensuring the accuracy of sales data and driving process improvements.Key ResponsibilitiesSupport all aspects of the day-to-day operations of the sales...
-
Community Engagement Specialist
hace 1 semana
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the RoleWe are seeking a highly skilled and passionate Community Engineer to join our team at Canonical. As a Community Engineer, you will play a crucial role in facilitating the work of our community leaders and participants, ensuring that community processes are efficient and well-run.Key ResponsibilitiesSupport community initiatives with technical...
-
Enterprise Customer Success Manager Americas
hace 3 días
Caracas, Distrito Federal, Venezuela Canonical A tiempo completoAbout the RoleAs a Customer Success Manager at Canonical, you will play a critical role in ensuring the success of our enterprise clients in the Americas region. You will be responsible for developing and maintaining strong relationships with our clients, understanding their business objectives, and providing them with the best possible experience navigating...