Senior Customer Experience Lead

hace 4 horas


Caracas, Distrito Federal, Venezuela Vernehq A tiempo completo

Are you a seasoned professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? If so, we would like to hear from you At Vernehq, we are seeking a skilled Senior Customer Experience Lead to join our team.

About the Role:

This is an exciting opportunity to lead and develop a team of customer support representatives, driving exceptional customer service and experience through both phone and email channels.

Responsibilities:
  • Lead and mentor a team of customer support representatives to achieve service excellence.
  • Develop and implement support strategies, policies, and procedures.
  • Monitor team performance metrics and provide regular feedback and coaching.
  • Manage escalated customer issues and support complex problem resolution.
Requirements:
  • Minimum of 3 years customer support experience with 1.5 years in a leadership role.
  • Proven track record of managing and developing customer support teams.
  • Strong understanding of CRM systems and support operations.


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