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hace 4 días
At Access Salud, C.A., we strive to provide empathetic care to patients by offering comprehensive support services to medical practices. Our team of dedicated professionals works tirelessly to ensure seamless communication and efficient healthcare processes.
About the RoleWe are seeking a Patient Care and Support Specialist to join our team as a full-time on-site employee. The successful candidate will be responsible for overseeing a group of call center agents, analyzing data to inform business decisions, and maintaining high customer satisfaction ratings.
Responsibilities- Oversee a team of call center agents handling inbound calls
- Analyze data to identify areas for improvement and inform business decisions
- Maintain high customer satisfaction ratings through effective communication and issue resolution
- Develop and implement process improvements to enhance operational efficiency
- Previous experience supervising inbound call operations
- Strong analytical skills with experience using tools like Power BI, Excel, and Smartsheet (highly valued)
- Excellent customer satisfaction and communication skills
- Ability to work efficiently in a fast-paced environment
- Fluency in English and Spanish
- Prior experience in healthcare or medical industry (desired)
- Bachelor's degree in a related field (preferred)
- A competitive salary commensurate with experience and performance
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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