Customer Experience Support Specialist

hace 1 día


Caracas, Distrito Federal, Venezuela PST A tiempo completo
Job Description:

PST seeks a skilled Customer Experience Support Specialist to join our team. As a key member of our support department, you will be responsible for delivering exceptional customer care through various channels, including ticketing systems, phone, email, and chat.

The ideal candidate will possess strong communication and problem-solving skills, with the ability to work efficiently in a fast-paced environment. You will have experience in sales, marketing, or customer service, and a proven track record of providing excellent customer experiences.

This role requires a high level of organization and attention to detail, as well as the ability to multitask and prioritize tasks effectively. You will be working closely with our sales and marketing teams to ensure seamless customer interactions and resolve any issues that may arise.

In addition to your technical skills, you will have a strong understanding of business operations and be able to analyze data to inform decisions and improve processes.

Responsibilities:
  • Delivering exceptional customer experiences through various channels.
  • Resolving customer inquiries and complaints in a timely and professional manner.
  • Collaborating with cross-functional teams to improve customer satisfaction and retention.
  • Analyzing data to identify trends and areas for improvement.


Requirements:

To be successful in this role, you will need:
  • A bachelor's degree in a related field.
  • At least 5 years of experience in a similar role.
  • Excellent communication and problem-solving skills.
  • A strong understanding of business operations and analytical skills.
  • Experience with ERPNext or similar systems, as well as LLM (Large Language Models).
  • Proficiency in English, both written and spoken.
  • Flexible and independent, with the ability to work in a team environment.


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