Technical Support and Service Expert

hace 2 días


Caracas, Distrito Federal, Venezuela PST A tiempo completo
About the Role:

This is an exciting opportunity to join our team as a Global Customer Care Professional. As a key member of our support department, you will be responsible for delivering exceptional customer care through various channels, including ticketing systems, phone, email, and chat.

The ideal candidate will possess strong communication and problem-solving skills, with the ability to work efficiently in a fast-paced environment. You will have experience in sales, marketing, or customer service, and a proven track record of providing excellent customer experiences.

This role requires a high level of organization and attention to detail, as well as the ability to multitask and prioritize tasks effectively. You will be working closely with our sales and marketing teams to ensure seamless customer interactions and resolve any issues that may arise.

Key Responsibilities:
  • Delivering exceptional customer experiences through various channels.
  • Resolving customer inquiries and complaints in a timely and professional manner.
  • Collaborating with cross-functional teams to improve customer satisfaction and retention.
  • Analyzing data to identify trends and areas for improvement.

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