Remote Account Manager for US-Based Businesses

hace 5 días


Caracas, Distrito Federal, Venezuela Valatam A tiempo completo

About the Role

We are seeking a skilled Account Manager to join our team at Valatam, a dynamic company that specializes in building extraordinary remote teams in Latin America for growth-minded businesses across various industries in the US.

As an Account Manager, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.

Key Responsibilities:

  • Maintaining relationships with clients through regular check-ins.
  • Preemptively solving problems with clients or their team members before they happen.
  • Growing our teams on each account through upselling and cross-selling.
  • Generating referrals from your accounts.
  • Presenting new placements, scheduling calls, and onboarding clients.
  • Updating databases and generating reports as needed.
  • Updating VA Manager on new placements and coordinating placement logistics.
  • Providing feedback on team members' performance and client satisfaction.

Requirements:

  • C1/C2 English and Spanish writing and speaking skills.
  • At least 2 years of account or client management experience preferably remote.
  • Graduated (or soon to graduate) with a college degree.
  • A quiet home office with a desk and office chair.
  • Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
  • A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
  • Access to a quiet 'home office'.

Compensation and Benefits:

We offer a competitive pay rate of $5/hour, which translates to approximately $840-880/month. Additionally, we provide commissions on upsells, ranging from $300-500 per successful upsale. Our employees also enjoy ongoing pay rate increments once a year based on performance, discretionary bonuses, and a range of benefits including 5 Holidays as PTO, 10 Self-care days, Gym/Wellness allowance, Medical stipend after 6 months of services provided, Unlimited online fitness classes with our online personal training partner, and invites to our annual Christmas parties and other in-person or online gathering.

Why Work with Valatam?

We offer work-from-home, fully remote positions, secure long-term work opportunities, the chance to gain international experience working with US companies, enhance your English proficiency in a multicultural work environment, paid training opportunities, and the chance to work with a dynamic team dedicated to excellence and innovation. Our employees also enjoy a healthy work/life balance and earn competitive pay in USD currency.



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