
Client Relationship Development Specialist
hace 3 días
Job Description
We are seeking a bilingual Client Success Manager to join our team. As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.
Key Responsibilities
- Maintaining strong relationships with clients through regular check-ins and proactive problem-solving
- Upselling and cross-selling to grow our teams on each account
- Generating referrals from your accounts
- Presenting new placements, scheduling calls, and onboarding clients
- Updating databases and generating reports as needed
- Providing feedback on team members' performance and client satisfaction
Requirements
To be successful in this role, you will need:
- C1/C2 English and Spanish writing and speaking skills
- 2+ years of account management experience (remote and serving US/Canadian/UK clients)
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
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