Ecommerce Customer Service Representative
hace 3 semanas
We are seeking a highly skilled and experienced Customer Service and Sales Support professional to join our team at Rad Hires. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide timely and effective customer service to clients via phone, email, and chat
- Resolve customer inquiries and complaints in a professional and courteous manner
- Process orders and refunds, and track orders to ensure timely delivery
- Work collaboratively with other team members to improve customer service and sales support
- Utilize strong communication and interpersonal skills to build strong relationships with clients
- 5-10 years of experience in a similar customer service and sales support role
- Proven experience in e-commerce customer service and sales support
- Familiarity with platforms like Amazon, Walmart, eBay, Faire, Shopify, and Magento
- Excellent English communication skills, both written and verbal
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- A dynamic and fast-paced work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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