Client Success Experience Manager

hace 7 días


Valencia, Estado Carabobo, Venezuela Hello Magic LLC A tiempo completo
Job Description

We are seeking a dedicated Client Success Experience Manager to join our team at Hello Magic LLC.

Responsibilities Include:
  1. Onboarding and Training: Ensure smooth onboarding and training processes for new clients, enabling them to fully utilize our services.
  2. Relationship Management: Foster and maintain strong relationships with clients, addressing their concerns and resolving any issues promptly.
  3. Feedback and Insights: Collect and analyze customer feedback to identify areas for service enhancement and collaborate with the product team to drive improvements.
  4. Customer Advocacy: Build strong relationships with clients to convert them into company advocates, driving positive word-of-mouth referrals and growth.
  5. Issue Resolution: Serve as the primary point of contact for resolving complex customer issues and provide timely resolutions.
  6. Performance Optimization: Monitor data to identify peak call times and optimize receptionist schedules for maximum efficiency.
Benefits
  • Competitive Compensation: Enjoy a competitive compensation package that reflects your value to the organization.
  • Supportive Culture: Be part of a supportive culture that fosters growth, development, and work-life balance.
  • Flexibility: Experience the flexibility of working from anywhere or coming into the office, tailored to your needs and preferences.
Payment Structure

Part-Time: $450 USD/mo (4-hr daily commitment) Full-Time: $900 USD/mo (8-hr daily commitment)



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