
Sales Support Officer
hace 2 días
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.Sales Support Officer - VenezuelaJob purpose:We are seeking a highly qualified Sales Support Officer to join our team in Venezuela. The successful candidate will provide administrative and sales support to Sales Executives to meet targets in different KPIs set by the agency. The position requires experience in sales, particularly in the Shipping Industry, as well as a good understanding of International Trade practices.Main Responsibilities:Supports Sales Executives on a dedicated portfolio of customer.Handle quotations requests received by Sales Executives or customers.Follow-up on ongoing quotations and take actions on it.Follow up on digitalize customers.Support Customers in the utilization of our customer tools.Contribute to dispute resolution and claims.Promote CMA CGM Services and Non-Maritime products.Ensure compliance rules in customer-related processes.Key Competences:Customer knowledge / Customer FocusDrive for ResultsKnowledge of commercial policy and offersBusiness intelligenceCommercial actionPricingBuilding relationships.Requirements for Applying:Bachelor’s degree in International Trade/International Business or related fields.2+ years of experience in sales and customer service.Knowledge in Customs regulations in Venezuela is a plus.Upper intermediate English (B2).
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