Ecommerce Customer Service and Sales Representative
hace 1 semana
About Radhires
Radhires is a dynamic and fast-growing company specializing in multiple e-commerce brands. Our mission is to provide exceptional order fulfillment for our customers.
Job Summary
We are seeking a highly skilled Contract Customer Service and Sales Support to join our team. The ideal candidate will have a strong understanding of Amazon, e-commerce, and Shopify, as well as 5-10 years of experience in a similar role.
Responsibilities
- Provide excellent customer service to customers
- Resolve customer inquiries and complaints
- Answer questions about products and services
- Process orders and refunds
- Track orders and provide shipping updates
- Work with other team members to improve customer service
Qualifications
- 5-10 years of experience in a similar role
- Proven experience in e-commerce customer service and sales support
- Familiarity with platforms like Amazon, Walmart, eBay, Faire, Shopify, and Magento
- Excellent English communication skills, both written and verbal
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Ability to multitask and work under pressure
- Detail-oriented with a commitment to accuracy
- Proficient in Google Suite (Google Docs, Sheets, Gmail)
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