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Enterprise Customer Success Manager EMEA: Drive Customer Loyalty and Growth
hace 2 meses
As an Enterprise Customer Success Manager EMEA at Canonical, you will play a critical role in driving customer loyalty and growth across the EMEA region. You will be responsible for developing and executing strategic account plans to ensure customer success and drive business growth.
Key Responsibilities- Develop and execute strategic account plans to drive customer success and growth
- Build and maintain strong relationships with key customers and stakeholders
- Collaborate with cross-functional teams to identify and prioritize customer needs and opportunities
- Develop and deliver engagement plans to meet customer objectives
- Manage a portfolio of customers in the EMEA region and identify growth opportunities or renewal risks
- Serve as a customer advocate internally and influence product roadmaps, documentation, and processes to improve customer satisfaction and retention
- Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
- Excellent presentation skills with the ability to guide a conversation about complex software
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects
- A true team player capable of interacting with all departments and at all levels both internally and externally
- Knowledge of agile methodologies
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others