Customer Experience Ambassador

hace 7 horas


Valencia, Estado Carabobo, Venezuela Hello Magic LLC A tiempo completo

We're seeking a dynamic Customer Success Manager to lead our virtual receptionist team on a global scale. This role offers competitive compensation, flexible hours, and substantial autonomy as a fully remote independent contractor.

About Our Virtual Call Center

Hello Magic transforms inbound call management for service industries, ensuring no missed opportunities and increased bookings. Learn more at www.hellomagic.us.

Key Responsibilities
  • Oversight of the onboarding and training process for new clients
  • Maintenance and enhancement of relationships with clients, ensuring their satisfaction
  • Collection and analysis of customer feedback for service improvement
  • Relaying customer insights to the product team for future enhancements
  • Servicing as the main point of contact for resolving significant customer issues
  • Monitoring data to identify peak call times and adjust receptionist schedules
  • Building strong relationships to convert customers into company advocates
  • Hosting periodic industry-specific mastermind calls for clients
  • Answering virtual receptionist calls in emergencies if someone is sick or unavailable
Why You'll Love Working With Us
  • Directly boosts customer satisfaction and loyalty, providing a sense of fulfillment
  • Holds a strategic position influencing customer experience and product feedback
  • Involves collaboration with multiple departments to enhance teamwork
  • Develops broad skill set, including communication, strategic thinking, and analytics
  • Competitive compensation and supportive culture
  • Freedom to work from anywhere or come into the office


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