Customer Experience Ambassador
hace 7 horas
We're seeking a dynamic Customer Success Manager to lead our virtual receptionist team on a global scale. This role offers competitive compensation, flexible hours, and substantial autonomy as a fully remote independent contractor.
About Our Virtual Call CenterHello Magic transforms inbound call management for service industries, ensuring no missed opportunities and increased bookings. Learn more at www.hellomagic.us.
Key Responsibilities- Oversight of the onboarding and training process for new clients
- Maintenance and enhancement of relationships with clients, ensuring their satisfaction
- Collection and analysis of customer feedback for service improvement
- Relaying customer insights to the product team for future enhancements
- Servicing as the main point of contact for resolving significant customer issues
- Monitoring data to identify peak call times and adjust receptionist schedules
- Building strong relationships to convert customers into company advocates
- Hosting periodic industry-specific mastermind calls for clients
- Answering virtual receptionist calls in emergencies if someone is sick or unavailable
- Directly boosts customer satisfaction and loyalty, providing a sense of fulfillment
- Holds a strategic position influencing customer experience and product feedback
- Involves collaboration with multiple departments to enhance teamwork
- Develops broad skill set, including communication, strategic thinking, and analytics
- Competitive compensation and supportive culture
- Freedom to work from anywhere or come into the office
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