Customer Support Process Expert

hace 3 días


Caracas, Distrito Federal, Venezuela Ottomatik A tiempo completo

Ottomatik is seeking a talented Revenue Operations Engineer to join our team. As a key member of our organization, you will be responsible for optimizing customer support processes and enhancing customer satisfaction.

Job Description

The successful candidate will have strong knowledge of JavaScript, HTML, and CSS, along with experience in AI bot tools and training. You will work closely with our teams to create seamless customer experiences using workflow automation, API integrations, and support tools like HubSpot, Zapier, and Userflow.

Key Responsibilities
  • Create and manage ticket, deal, and pipeline automations using HubSpot, Zapier, and Userflow.
  • Set up API calls and develop triggers to improve workflows.
  • Implement and manage an AI bot to reduce ticket volume by answering customer questions and routing tickets effectively.
Why Join Us?

Ottomatik offers a competitive compensation package, 10 PTO days, and opportunities for growth and professional development. We believe in maintaining a collaborative and innovative environment where your ideas are valued.



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