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Enterprise Customer Success Manager EMEA: Drive Customer Loyalty and Growth

hace 2 meses

Caracas, Distrito Federal, Venezuela Canonical A tiempo completo
About the Role

As an Enterprise Customer Success Manager EMEA at Canonical, you will play a critical role in driving customer loyalty and growth across the EMEA region. You will be responsible for developing and executing strategic account plans to ensure customer success and drive business growth.

Key Responsibilities
  • Develop and execute strategic account plans to drive customer success and growth
  • Build and maintain strong relationships with key customers and stakeholders
  • Collaborate with cross-functional teams to identify and prioritize customer needs and opportunities
  • Develop and deliver customized solutions to meet customer needs and drive business growth
  • Monitor and report on customer health and success metrics
  • Identify and pursue new business opportunities and growth initiatives
Requirements
  • Minimum 5 years of experience in customer success, account management, or a related field
  • Proven track record of driving customer success and growth in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Knowledge of agile methodologies and customer success frameworks
What We Offer
  • Distributed work environment with opportunities for remote work
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others