Technical Support Specialist

hace 4 días


Caracas, Distrito Federal, Venezuela Freelance Latin America A tiempo completo

About the Role

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As a Technical Support Specialist, you will be responsible for providing top-notch remote support to clients, resolving technical issues, and ensuring exceptional customer service.

Daily IT Support:

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  • Resolve helpdesk tickets and work closely with the outsourced helpdesk team
  • Troubleshoot hardware, software, and connectivity issues
  • Ensure excellent communication with clients during troubleshooting and resolution

Server and Backup Management:

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  • Perform basic server administration tasks (e.g., user creation, file shares, permissions)
  • Monitor and verify backups to ensure data integrity and availability

Microsoft 365 Administration:

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  • Manage user accounts, licenses, and permissions in Exchange Online, Teams, and SharePoint
  • SUPPORT end-user productivity tools, including Outlook, Teams, and OneDrive

Documentation and Reporting:

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  • Maintain accurate records of client configurations, incidents, and resolutions in the ticketing system
  • Update IT documentation for internal and client use

What We Offer:

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You'll get paid every two weeks in US Dollars

We provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad

We offer competitive pay in US Dollars

You'll get to work with some amazing business professionals

Salary range: $60,000 - $80,000 per year

Requirements:

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A minimum of 3 years of experience in a customer-facing desktop/server support role is required.

Proven experience with Windows and MacOS operating systems, Local Active Directory, and Windows server environments is essential.

Preferred Skills:

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  • Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101)
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

Location:

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This position is full-time, Monday to Friday, 8:00 AM to 5:00 PM CST

Job Type:

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Full-time

Industry:

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IT Services and IT Consulting



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