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Customer Experience Advocate
hace 2 semanas
At Canonical, we are pioneering the global move to open source. As the company behind Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis.
About UsWe recruit on a global basis and set a very high standard for people joining our team. We expect excellence - in order to succeed, we need to be the best at what we do.
Our MissionWe strive to deliver exceptional customer experiences by providing thought-provoking interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.
Job DescriptionThis role is a first step in our Customer Success organisation. You will primarily focus on the Tech segment, including store customers, but also have a portfolio assigned. Your day will involve supporting customers by finding solutions to ticket requests, enriching documentation, driving campaigns targeting multiple customers through digital touch-points and activities, identifying high potential as well as high risk customers, and collaborating with other teams.
You will engage with your portfolio of customers to ensure risk identification, collect feedback from customers and format it for review by the product team. Excellent presentation skills and strong organisational skills are essential for this role.
What We're Looking For- Customer-facing experience
- An empathetic individual with a natural drive to help others
- Passion for technology, infrastructure and Ubuntu in particular
- Excellent presentation skills
- Strong organisational skills, ability to structure and constantly update documentation
We offer a performance-driven annual bonus, a personal learning and development budget of USD 2000 per year, an annual compensation review, recognition rewards, annual holiday leave, maternity and paternity leave, Employee Assistance Programme, opportunity to travel to new locations to meet colleagues from your team and others, and Priority Pass for travel and travel upgrades for long haul company events.
