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Logistics Support Team Leader

hace 3 meses


Caracas, Venezuela PedidosYa A tiempo completo

Conoce algunos de los desafíos que te esperan:Realizar seguimiento y control de las órdenes generadas en el sistema en conjunto con los agentes de Rider Service.Mantener en observación continua el cumplimiento óptimo de las responsabilidades de Rider Specialist, Contact Center, y Onboarding de Riders.Brindar soporte a la resolución oportuna y correcta de casos excepcionales.Realizar funciones de filtrado de las incidencias y/o inquietudes que se puedan generar desde las áreas de mercado, ventas y adquisición de riders.Establecer las estrategias de gestión necesarias en situaciones extraordinarias para asegurar la mejor resolución.Desarrollar procesos estructurales que permitan el mejoramiento y estructuración del departamento.Asegurar el cumplimiento de los indicadores del área, como # Nuevos Riders, % Aceptación de órdenes, % No Show Riders, entre otros.Mantener informado al equipo regional sobre iniciativas y estatus del área.¿Qué esperamos de ti?Graduados de carreras Administrativas, Publicidad, Marketing, Logística o afines.2 - 4 años de experiencia en cargos iguales o ejerciendo funciones similares en Operaciones Backoffice o BPO.2 años de experiencia en el área de Engagement, Dispatch.¿Quiénes somos?PedidosYa es la compañía de tecnología líder en delivery y quick commerce presente en 15 países de Latinoamérica. Es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo.Nuestro objetivo es simplificar el día a día a millones de personas, a través de nuestra pasión por la tecnología. Somos un equipo con buena energía que se mueve rápido para generar impacto. Buscamos personas que les gusten los desafíos, con ganas de ir por más y sobre todo que jueguen en equipo. ¿Te sumas?En PedidosYa podrás:Crear valor para un gran ecosistema de negocios, con foco en la persona usuaria, porque somos user centric.Jugar en equipo siempre.Moverte a la velocidad de tus ideas.Aprender, desarrollarte y reinventarte.Generar impacto positivo en las personas y el planeta.Trabajar en #ModoPeYa: nuestra manera de trabajar focalizada en la flexibilidad y orientada a lograr un buen balance dentro y fuera de la oficina.La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales.En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto.#CoolturaPeYa #LaDiversidadNosPotencia
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