Entry-Level Linux Engineer

hace 24 horas


Caracas, Distrito Federal, Venezuela Canonical A tiempo completo

Welcome to Canonical, where innovation meets passion We're looking for a highly skilled and enthusiastic Linux Desktop Support Associate to join our team. In this role, you'll play a vital part in providing exceptional technical support to our customers and employees, leveraging your expertise in Linux to deliver top-notch solutions.

About the Job
  • You will be responsible for delivering an outstanding technical support experience to our customers and employees.
  • You'll be the go-to person for troubleshooting technical issues, collaborating with internal teams to resolve issues efficiently.
  • You'll have the opportunity to learn about our new products and technologies, evolving as a professional.

This is an exciting opportunity to join a dynamic team that values collaboration, creativity, and innovation. If you're passionate about technology, customer success, and continuous learning, we'd love to hear from you

This role will be based remotely in EMEA and Americas regions.

Your Key Responsibilities
  • Work from your remote home office and provide technical support for employees.
  • Provide technical onboarding support for new employees.
  • Provide technical and infrastructure support during international events.
  • Be available to take ownership of new cases via telephone, email, and web.
  • Act as an internal customer advocate keeping them updated in a timely manner.
  • Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Contribute your findings to a common knowledge base and keep it up to date.
  • Draft and distribute technical notices for internal and external communication.
  • Prioritize your work in order to accomplish the most important and urgent tasks first.
  • Keep on learning as our products and services grow and evolve.
  • Maintain regular communication and information exchange with the rest of the team, locally and remotely.
  • Identify and suggest any opportunities to provide a better service.
About You

We're looking for someone with a Bachelor's degree or equivalent in a technical field from an accredited college or university. Preferred majors include Computer Science, MIS, Electrical Engineering, etc.

You should have experience in a Linux-based environment gained through university subjects or work experience. You should also have knowledge of Linux including the installation, troubleshooting, and basic configuration of recent Ubuntu Desktop releases.

BASIC DESKTOP LINUX USAGE: Desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices, etc. Utilizing command line tools for exploring and manipulating the file system.

BASIC TROUBLESHOOTING: Collecting logs, basic fine-tuning by editing configuration files.

FAMILIARITY WITH SAFELY INSTALLING, UNINSTALLING, REINSTALLING, AND REPARTITIONING MACHINES RUNNING UBUNTU LINUX AND RECOVERING BROKEN INSTALLATIONS.

UNDERSTANDING OF GMAIL, GOOGLE CALENDAR, GOOGLE APPLICATIONS, AND SINGLE SIGN-ON.

ABILITY TO LEARN QUICKLY, THRIVE ON CHANGE, AND HANDLE THE PRESSURE OF A CUSTOMER-FACING JOB.

WRITTEN AND VERBAL ENGLISH COMMUNICATION SKILLS.

WILLINGNESS TO TRAVEL UP TO 4 TIMES A YEAR FOR INTERNAL EVENTS.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. Our team is passionate about innovation and customer success, and we're excited to welcome like-minded individuals to join us

About Us

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis.

We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.



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