Linux Desktop Support Professional
hace 2 días
About the Role
We are seeking an experienced Linux Engineer/Administrator to join our team as a Desktop Support Engineer. In this role, you will be accountable for delivering exceptional technical support experiences to our customers leveraging Ubuntu and open source products.
Your Key Responsibilities
- Provide technical expertise and excellent communication skills to ensure seamless support experiences for our customers.
- Make informed judgment calls to prioritize customer issues and maximize effectiveness.
- Stay up-to-date with new products and technologies to evolve as a professional and provide best-in-class support.
- Collaborate with colleagues and senior engineers to resolve complex cases.
- Work from a remote home office and provide technical support to employees via telephone, email, and web.
- Take ownership of new cases and ensure timely updates to internal customers.
- Contribute new knowledge base articles and maintain existing ones.
- Draft and distribute technical notices for internal and external communication.
- Prioritize work to accomplish the most important and urgent tasks first.
- Continuously learn and adapt to our growing and evolving products and services.
Requirements
- Bachelor's or equivalent degree in a technical field from an accredited college or university.
- Experience with system performance troubleshooting and Linux troubleshooting.
- Strong background in Linux server administration and programming fundamentals.
- Able to learn quickly and thrive on change.
- Excellent written and verbal English communication skills.
- Willingness to travel up to 4 times a year for internal events.
About Canonical
Canonical is a pioneering tech firm that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud. We recruit on a global basis and set a very high standard for people joining the company.
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