Regional Support Manager Role
hace 2 días
Company Overview:
Canonical is a leading international software company that collaborates with the open-source community to provide Ubuntu, the world's top cloud operating system.
Our goal is to unlock the potential of free software in people's lives and organizations. We assist businesses globally in reducing costs, enhancing efficiency, and boosting security with Ubuntu.
Job Description:
As a Regional Support Manager at Canonical, you will lead our world-class support teams in resolving complex technical issues for customers worldwide on Ubuntu Server, Ubuntu Desktop, and public cloud platforms.
You will oversee operational control, shift scheduling, and key performance indicator (KPI) accountability while ensuring timely and professional responses to customer cases.
Requirements:
- Leadership Experience: Proven experience in managing professional support teams, preferably with team management experience.
- Tech Skills: Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
- Communication Skills: Excellent communication skills (verbal and written), with confidence under pressure.
- Language Skills: Preferably fluent in two languages, with English being primary.
What We Offer:
- 100% Remote Work: Work from home full-time.
- Learning Opportunities: Access to learning and development opportunities.
- Competitive Salary: Competitive salary package.
- Recognition Rewards: Recognition rewards for outstanding performance.
- Annual Leave: Annual leave entitlement.
- Priority Pass: Priority pass for travel.
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