Customer Service Representative
hace 2 días
Precision Estimates LLC is a growing company that requires an experienced Customer Service Representative to join our team. We are seeking a motivated individual with excellent communication skills and the ability to work in a fast-paced environment.
Job Description:
We are looking for a skilled Customer Service Representative to handle inbound and outbound customer service calls and emails. The ideal candidate will be able to troubleshoot problems, provide information in a professional manner, and prioritize tasks effectively. This role is responsible for interacting with insurance agents, collecting payment information, and conducting follow-up activities.
Responsibilities:
* Interact with insurance agents to request or provide insurance documents
* Answer calls professionally in a fast-paced Call Center atmosphere
* Research required information using available resources and systems
* Process payments, insurance documents, and claims
* Identify and immediately service or escalate high-priority issues
* Perform follow-up customer calls when necessary
* Document call logs and resolve call center work orders
Requirements:
* High school diploma required; some college preferred
* Experience in a customer service or call center environment preferred
* Insurance knowledge/experience a plus
* MS Office Suite proficiency
* Excellent verbal and written communication skills
* Adaptable and able to get things done under pressure with tight timelines
* Strong attention to detail, ability to work and excel in a team environment
Benefits:
* Competitive salary: $4,000 USD per month
* Paid training
* Opportunities for growth and development within the company
* Bonus based on performance
What We Offer:
* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation package
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