
Healthcare Operations Manager
hace 6 días
Access Salud, C.A. plays a pivotal role in bridging the gap between patients and healthcare providers. As a leading support service for medical practices, we aim to deliver exceptional care to patients while streamlining healthcare processes.
Role OverviewThis is a full-time on-site position for a Multilingual Call Center Team Lead at Access Salud, C.A. The successful candidate will oversee a team handling inbound calls, ensuring customer satisfaction, utilizing analytical skills, and fostering a collaborative work environment.
Key Responsibilities- Supervise a group of call center agents handling inbound calls
- Maintain high customer satisfaction ratings through effective communication and issue resolution
- Analyze data to inform business decisions and optimize operations
- Lead and motivate a team to achieve performance goals
- Previous experience supervising inbound call operations
- Strong supervisory skills and team management abilities
- Excellent customer satisfaction and communication skills
- Analytical skills with experience using tools like Power BI, Excel, and Smartsheet (highly valued)
- Fluency in English and Spanish
- Ability to work efficiently in a fast-paced environment
- Prior experience in healthcare or medical industry (desired)
- Bachelor's degree in a related field (preferred)
- A dynamic and supportive work environment
- Competitive salary commensurate with experience and performance
- Opportunities for professional growth and development
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Bilingual Call Center Operations Manager
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Multilingual Call Center Team Lead
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Global HR Operations Manager
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hace 2 semanas
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Patient Care and Support Specialist
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