Healthcare Operations Manager

hace 6 días


Caracas, Distrito Federal, Venezuela Access Salud A tiempo completo

Access Salud, C.A. plays a pivotal role in bridging the gap between patients and healthcare providers. As a leading support service for medical practices, we aim to deliver exceptional care to patients while streamlining healthcare processes.

Role Overview

This is a full-time on-site position for a Multilingual Call Center Team Lead at Access Salud, C.A. The successful candidate will oversee a team handling inbound calls, ensuring customer satisfaction, utilizing analytical skills, and fostering a collaborative work environment.

Key Responsibilities
  • Supervise a group of call center agents handling inbound calls
  • Maintain high customer satisfaction ratings through effective communication and issue resolution
  • Analyze data to inform business decisions and optimize operations
  • Lead and motivate a team to achieve performance goals
Requirements
  • Previous experience supervising inbound call operations
  • Strong supervisory skills and team management abilities
  • Excellent customer satisfaction and communication skills
  • Analytical skills with experience using tools like Power BI, Excel, and Smartsheet (highly valued)
  • Fluency in English and Spanish
  • Ability to work efficiently in a fast-paced environment
  • Prior experience in healthcare or medical industry (desired)
  • Bachelor's degree in a related field (preferred)
What We Offer
  • A dynamic and supportive work environment
  • Competitive salary commensurate with experience and performance
  • Opportunities for professional growth and development


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