Customer Success Professional

hace 4 semanas


Caracas, Distrito Federal, Venezuela Canonical A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Canonical. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our products and services.

Key Responsibilities
  • Develop and execute customer success plans to ensure customer satisfaction and retention
  • Provide technical support and guidance to customers to help them get the most out of our products and services
  • Collaborate with cross-functional teams to identify and address customer needs and pain points
  • Identify and pursue new business opportunities with existing customers
  • Stay up-to-date with industry trends and developments to ensure our customers are aware of the latest opportunities and challenges
Requirements
  • Proven experience in customer-facing roles, preferably in a technical or business development capacity
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong technical skills, with a good understanding of software development and IT infrastructure
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and retention
  • Fluency in English, with additional languages a plus
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about technology and business, we encourage you to apply for this exciting opportunity.



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