Account Manager Position
hace 11 horas
We are a passionate team dedicated to building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members.
Our Core Values:- Action: We take initiative and get things done efficiently.
- Care: We prioritize helping others and doing the right thing.
- Outstanding: We strive for excellence in all aspects of our work.
- Dependable: We follow through on commitments and maintain trust with our clients and colleagues.
- Energy: We bring positivity and enthusiasm to every task and interaction.
We are currently seeking a bilingual Account Manager to join our team. As a Valatam team member, you will play a key role in developing client projects and accounts to initiate and maintain strong client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.
Your Success Metrics:- Maintain relationships with clients through regular check-ins and proactive problem-solving.
- Grow our teams on each account through upselling and cross-selling.
- Generate referrals from your accounts.
- Present new placements, schedule calls, and onboard clients.
- Update databases and generate reports as needed.
- Provide feedback on team members' performance and client satisfaction.
To be successful in this role, you will need:
- C1/C2 English and Spanish writing and speaking skills.
- 2+ years of account management experience (remote and serving US/Canadian/UK clients).
- Graduated (or soon to graduate) with a college degree.
- A quiet home office with a desk and office chair.
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, etc.).
As a Valatam team member, you can expect:
- A competitive hourly rate.
- Commissions on upsells.
- Ongoing pay rate increments once a year based on performance.
- Discretionary bonuses.
- 5 Holidays as PTO.
- 10 Self-care days.
- Gym/Wellness allowance.
- Medical stipend after 6 months of services provided.
- Unlimited online fitness classes with our online personal training partner.
- Invites to our annual Christmas parties and other in-person or online gatherings.
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