Account Manager Position

hace 11 horas


Caracas, Distrito Federal, Venezuela Valatam A tiempo completo
About Valatam

We are a passionate team dedicated to building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members.

Our Core Values:
  • Action: We take initiative and get things done efficiently.
  • Care: We prioritize helping others and doing the right thing.
  • Outstanding: We strive for excellence in all aspects of our work.
  • Dependable: We follow through on commitments and maintain trust with our clients and colleagues.
  • Energy: We bring positivity and enthusiasm to every task and interaction.
The Role

We are currently seeking a bilingual Account Manager to join our team. As a Valatam team member, you will play a key role in developing client projects and accounts to initiate and maintain strong client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.

Your Success Metrics:
  1. Maintain relationships with clients through regular check-ins and proactive problem-solving.
  2. Grow our teams on each account through upselling and cross-selling.
  3. Generate referrals from your accounts.
  4. Present new placements, schedule calls, and onboard clients.
  5. Update databases and generate reports as needed.
  6. Provide feedback on team members' performance and client satisfaction.
Requirements

To be successful in this role, you will need:

  • C1/C2 English and Spanish writing and speaking skills.
  • 2+ years of account management experience (remote and serving US/Canadian/UK clients).
  • Graduated (or soon to graduate) with a college degree.
  • A quiet home office with a desk and office chair.
  • Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
  • A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
  • Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, etc.).
Benefits

As a Valatam team member, you can expect:

  • A competitive hourly rate.
  • Commissions on upsells.
  • Ongoing pay rate increments once a year based on performance.
  • Discretionary bonuses.
  • 5 Holidays as PTO.
  • 10 Self-care days.
  • Gym/Wellness allowance.
  • Medical stipend after 6 months of services provided.
  • Unlimited online fitness classes with our online personal training partner.
  • Invites to our annual Christmas parties and other in-person or online gatherings.


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