Client Success Manager

hace 5 días

Caracas, Distrito Federal, Venezuela Valatam A tiempo completo
Client Success Manager (Remote)6 days ago Be among the first 25 applicantsWe're seeking a Bilingual Client Success Manager (Remote)People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, NicaraguaWork Schedule: Monday-Friday, 9 am - 5 pm ESTLanguage: Fluent written and spoken English (C1/C2)Only resumes in English will be consideredAbout UsAt Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:ACTION - You have an action bias. You get things done, fastCARE - You take pleasure in helping others and doing things the right wayOUTSTANDING - You have the highest standards and run things like a well-oiled machineDEPENDABLE - If someone asks you to do something, they KNOW it will get doneENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.THE ROLEWe are currently seeking a bilingual Client Success Manager to join our team. As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.You'll have success here if you value clear processes and feel qualified to do the following:Maintaining relationships with clients through regular check-insPreemptively solving problems with clients or their team members before they happenGrowing our teams on each account through upselling and cross-sellingGenerating referrals from your accountsPresenting new placements, scheduling calls, and onboarding clientsUpdating databases and generating reports as neededUpdating VA Manager on new placements and coordinating placement logisticsProviding feedback on team members' performance and client satisfactionRequirementsBachelor's degree in Business, Marketing, or a related field is preferredC1/C2 English writing and speaking skillsAt least 2 years of account or client management experience preferably remoteExcellent communication and interpersonal skills with a knack for building relationshipsAbility to analyze market trends and adapt sales strategies accordinglyA quiet home office with a desk and office chairStable internet with at least 10 MBPS download & 2 MBPS upload speedA laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphoneAccess to a quiet "home office"Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)BenefitsOur pay rate: $5/hr (approx $840-880/month)Commissions on upsells (approx $300-500 for each successful upsale)Ongoing pay rate increments once a year based on performanceDiscretionary bonuses5 Holidays as PTO10 Self-care daysGym/Wellness allowanceMedical stipend after 6 months of services providedUnlimited online fitness classes with our online personal training partnerInvites to our annual Christmas parties and other in-person or online gatheringWHY VALATAMWork-from-home, fully remote positionsSecure long-term work opportunitiesGain international experience working with US companiesEnhance your English proficiency in a multicultural work environmentPaid training opportunities and gain experience in a new industryWork with a dynamic team dedicated to excellence and innovationExperience a healthy work/life balanceEarn competitive pay in USD currencyPlease fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.Seniority levelAssociateEmployment typeFull-timeJob functionProject ManagementIndustriesNon-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at Valatam by 2x
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