
Remote Client Relationship Manager
hace 5 días
About Us
">At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members.
">Action - Take the Lead
">We're seeking a bilingual Client Success Manager to join our team. As a Valatam team member, you will play a crucial role in developing client projects and accounts, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.
">The Role
">You'll have success here if you value clear processes and feel qualified to:
">- ">
- Maintain relationships with clients through regular check-ins">
- Preemptively solve problems with clients or their team members before they happen">
- Grow our teams on each account through upselling and cross-selling">
- Generate referrals from your accounts">
- Present new placements, scheduling calls, and onboarding clients">
- Update databases and generate reports as needed">
- Provide feedback on team members' performance and client satisfaction">
Requirements
">Bachelor's degree in Business, Marketing, or a related field is preferred. C1/C2 English writing and speaking skills, at least 2 years of account or client management experience preferably remote, excellent communication and interpersonal skills with a knack for building relationships, ability to analyze market trends and adapt sales strategies accordingly.
">Benefits
">Ongoing pay rate increments once a year based on performance, discretionary bonuses, 5 holidays as PTO, 10 self-care days, gym/wellness allowance, medical stipend after 6 months of services provided, unlimited online fitness classes with our online personal training partner, invites to our annual Christmas parties and other in-person or online gathering.
">Why Valatam
">Work-from-home, fully remote positions, secure long-term work opportunities, gain international experience working with US companies, enhance your English proficiency in a multicultural work environment, paid training opportunities, and gain experience in a new industry.
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