Strategic Account Manager

hace 4 días

Caracas, Venezuela Valatam A tiempo completo

We're seeking a Strategic Account Manager (Remote)People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, NicaraguaWork Schedule: Monday-Friday, 9 am - 5 pm ESTLanguage: Fluent written and spoken English (C1/C2)Only resumes in English will be consideredAbout UsAt Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:ACTION - You have an action bias. You get things done, fastCARE - You take pleasure in helping others and doing things the right wayOUTSTANDING - You have the highest standards and run things like a well-oiled machineDEPENDABLE - If someone asks you to do something, they KNOW it will get doneENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.THE ROLEWe're seeking a driven individual who is passionate about cultivating high-level client relationships and driving strategic growth. In this role, you'll manage a portfolio of key accounts, developing and executing strategic plans to maximize client value and satisfaction. If you're a strategic thinker with exceptional communication skills and a proven track record of success, we want to hear from youYou'll have success here if you value clear processes and feel qualified to do the following:Develop and implement strategic account plans aligned with client objectives and company goalsCultivate and expand relationships with key decision-makers within client organizationsProactively identify and pursue growth opportunities within existing accounts (upselling, cross-selling, referrals)Negotiate and manage contracts, ensuring mutually beneficial agreementsCollaborate with internal teams (sales, marketing, operations) to deliver exceptional client serviceMonitor client performance and provide strategic insights to optimize their business outcomesStay informed about industry trends and competitive landscape to identify new opportunitiesMaintain accurate records in our CRM, tracking progress and reporting on key metricsRequirementsC1/C2 English and Spanish writing and speaking skills2+ years of account management experience (remote and serving US/Canadian/UK clients)Graduated (or soon to graduate) with a college degreeA quiet home office with a desk and office chairStable internet with at least 10 MBPS download & 2 MBPS upload speedA laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphoneAccess to a quiet "home office"Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)BenefitsOur pay rate: $5/hr (approx $840-880/month)Commissions on upsells (approx $300-500 for each successful upsale)Ongoing pay rate increments once a year based on performanceDiscretionary bonuses5 Holidays as PTO10 Self-care daysGym/Wellness allowanceMedical stipend after 6 months of services providedUnlimited online fitness classes with our online personal training partnerInvites to our annual Christmas parties and other in-person or online gatheringsWHY VALATAMWork-from-home, fully remote positionsSecure long-term work opportunitiesGain international experience working with US companiesEnhance your English proficiency in a multicultural work environmentPaid training opportunities and gain experience in a new industryWork with a dynamic team dedicated to excellence and innovationExperience a healthy work/life balanceEarn competitive pay in USD currencyPlease fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.
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