Business Development Director

hace 1 día


Municipio La Guajira, Venezuela Persona A tiempo completo
Job Description
We are looking for an Engagement Manager to join our team at Persona. As an Engagement Manager, you will be responsible for leading engagement across strategic accounts, partnering with various teams to drive success of customer relationships, and developing expertise in our complex product offerings. You will also build trusted relationships with large organizations, manage customer health, and collaborate with cross-functional teams to incorporate and prioritize customer feedback.

Responsibilities
- Lead engagement across strategic accounts
- Drive success of customer relationships throughout onboarding, implementation, launch, post-launch, adoption, expansion, and renewal
- Develop expertise in our complex product offerings through best-in-class onboarding
- Build trusted relationships with large organizations, serving as a trusted advisor to executive and senior leadership
- Manage customer health by identifying growth opportunities and mitigating account risks
- Collaborate with cross-functional teams to incorporate and prioritize customer feedback

Requirements
A minimum of 5+ years of experience in consultative customer-facing roles, particularly in consulting or advisory positions, or Customer Success / Account Management in highly-complex technical SaaS products.
- Proven track record of learning and understanding technical and complex products
- Experience managing complex customer engagements with multiple use cases, workstreams, and stakeholder relationships
- Ability to build strong advocates from scratch and communicate complex concepts to technical and non-technical stakeholders
- Willingness to travel up to 25% for customer engagements


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