Account Growth Strategist
hace 4 días
The primary focus of this position is to ensure seamless customer adoption and retention, while identifying opportunities for growth and expansion.
Main Responsibilities:- Develop trust with assigned customers and provide them with the best possible experience navigating Canonical's vast offering.
- Activate internal and external capabilities to alleviate pain points, align expectations, and help draw and deliver on an appropriate collaboration roadmap.
- Collaborate with other teams and participate in campaign efforts to connect with a diverse set of users of Canonical products and identify future champions.
- Support customers by finding solutions to ticket requests, enrich documentation about problem-solving, Q&A, onboarding materials, and drive campaigns targeting multiple customers through digital touch-points and activities.
- Identify high potential and high-risk customers from newly onboarded users or customers, onboard new customers, and introduce them to our products and support processes.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill customer objectives.
- Engage with your portfolio of customers to ensure risk identification, collect feedback from customers, and format it for review by the product team.
- Customer-facing experience.
- An empathetic individual with a natural drive to help others.
- Passion for technology, infrastructure, and Ubuntu.
- Excellent presentation skills.
- Strong organisational skills, ability to structure and constantly update documentation.
- A team player capable of interacting with all departments internally.
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