Customer Success Expert

hace 2 días


Municipio La Guajira, Venezuela Persona A tiempo completo
About Persona
We've built Persona to support practically every use case and industry - that's why we're able to serve a wide range of leading companies. Our configurable identity platform is designed to make verifying individuals and organizations easier, safer, and more efficient. As a Core Solutions Engineer at Persona, you will play a key role in helping our customers achieve their goals and maximize the value of our solution.

Job Overview
This is a fast-paced and dynamic role that requires strong technical skills, excellent communication abilities, and a deep understanding of customer needs. You will be the primary technical point of contact for a portfolio of accounts, working closely with Customer Success Managers to ensure that our customers achieve their objectives. Your expertise will help us bridge the gap between technical and non-technical stakeholders, driving exceptional execution and innovation across the board.

Main Responsibilities
- Be the customer's technical point of contact throughout their lifecycle with Persona
- Develop a deep understanding of customers' business problems, technical requirements, and success criteria
- Own the end-to-end delivery of complex solutions, including design, implementation, quality assurance, and deployment

Requirements
- 3+ years of experience in a technical customer-facing role
- Strong technical aptitude and ability to work directly with engineers and business stakeholders
- Excellent written and verbal communication skills
- Ability to collaborate with cross-functional teams

What Sets Us Apart
We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. Our commitment to diversity and inclusion drives our business decisions and shapes our culture. Come help us build a world-class Solutions Engineering team


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